Managed Services Co-Ordinator 8 Month Contract

Kefron – Managed Service Offsite Coordinator -Ballsbridge
Position Reports to: Service Delivery Manager
About Kefron
Kefron is a family owned document and information management company.Kefron is a people business and we are experts in what we do. People like doing business with people who work closely with them to understand their needs. That’s why we recognise that our core strength is our people and because of this, our people pride themselves in getting things right.Our Vision: Our brands in every buildingOur Mission: To get closer to our customers. See the need, deliver the solution

Our Values:
Passion & PrideSecurity & TrustInitiative & Ownership
Job Purpose: •As a member of the Managed Service Team, you will have full responsibility for Kefron Service support in the Off-Site Managed Services Customer Premises. This role involves extensive contact with the Team Lead on a day to day basis. First line management of customer relationship and expectations.

• Accurate data entry requirements.
• As an offsite operative, you will be representing Kefron to ensure file are prepared, scanned and processed as per the customer requirements.
• Execute any requirements to the highest standard, set out by the Team Lead.
• Support the success of the project deliverables with the Team Lead

Key Responsibilities (Key Responsibilities include, but may not be limited to)

• Ensuring all Kefron SOP’s are adhered to• Ensuring all clients files are indexed daily• Ensuring KPIs are met• Delivering and collection files on the client’s premises with inSLA timelinePersonal SpecificationTraining Required (Formal & Informal): •RS Web
• RSSQL
• Any other systems as identified by the business
• Health & Safety
• Manual Handling
• Microsoft Online
• GDPR Online
• To be cross trained in the various activities of the role

Personal characteristics: •An individual with high capabilities within an office environment.•Reliable person with good technical skills•A professional and very dynamic person that can adapt to the ever-changing environment of Kefron.•Must be high energy and self-motivated and deliver on agreed commitments in a professional and timely manner.•Excellent communications and relationship management skills•Must be a team player, yet highly self-driven and ambitious•Strong organisational skills in order to deliver on customers’ expectations.•To have the ability to set realistic individual objectives to drive departmental goals.•Willingness to deliver on external client’s expectations•High level of proficiency with computer systems such as Microsoft Word, Excel, Outlook and Numerical accuracy.
How to apply: Please email your cv to hr@kefron.com• Ensuring Confidentiality and Security measures at all times• Dealing with all customer queries when required• Ensuring items are re-filed and audited accurately• Ad-hoc duties associated with customer requirements i.e.printing, sorting and any other related activities.