Manager

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Position: Manager

Position Type: Full Time, Permanent

Salary: $80,000 - $95,000 per annum

Location: Shop 1/41-45 Mcmahons Road, Frankston VIC 3199

About Us

Tendernest Fried Chicken started with a simple idea: fried chicken should be flavorful, fresh, and unforgettable. Using carefully seasoned marinades, high-quality ingredients, and a passion for flavor and heat, we built a menu that keeps it simple but never boring.

Tendernest Fried Chicken is a fast-food restaurant offering a variety of burgers, wraps, bowls, coffee, and breakfast items. We serve both dine-in and drive-thru customers, providing modern amenities for a comfortable experience.

Whether it’s a quick lunch, a need to feel the heat, a late-night craving, or a family dinner, Tendernest stands true to the vibe check.

Qualified Hospitality and Retail Manager at Tendernest Fried Chicken

We are seeking a proactive, highly organised, and solutions-focused Hospitality and Retail Manager to join our team at Frankston location.

In this role, you will have a strategic approach to overseeing day-to-day operations, ensuring exceptional customer service, and optimizing performance.

Key Responsibilities

• Complete Store Operations: Oversee daily operations, ensuring all tasks are performed efficiently and in line with company standards to maintain a high-performing venue.
• Financial Management & Administration: Manage budgets, monitor expenses, control costs, and perform daily sales reconciliation. Maintain accurate records of financial transactions and operational costs, and support overall financial reporting.
• Team Leadership & Development: Recruit, train, supervise, and support staff to ensure high performance and efficiency. Develop and manage staff schedules in line with operational requirements while fostering a positive team culture focused on engagement, motivation, and professional development.
• Inventory, Purchasing & Supplier Relations: Oversee purchasing, pricing, and inventory management. Maintain stock control systems, ensure accurate stock records, and liaise with suppliers and vendors to maintain strong relationships and consistent product quality and availability.
• Customer Experience: Lead by example to deliver exceptional customer service. Handle customer concerns professionally and regularly engage with customers to assess satisfaction with meals, service, and overall experience.
• Events, Promotions & Functions: Organise and manage special functions, promotions, and corporate events, ensuring smooth execution and alignment with business objectives.
• Compliance, Safety & Presentation: Ensure compliance with all relevant health, safety, and local council regulations. Maintain a clean, safe, functional, and visually appealing environment, with strong focus on food safety and quality control.
• Technology, Reporting & Systems: Utilise POS systems, rostering tools, and restaurant management software to support operations, reporting, and performance analysis.
• Operational Leadership: Lead by example in driving operational efficiency, maintaining high service standards, and ensuring consistently high-quality customer experience.

Job Requirements

• Experience: At least 1-2 years of proven supervisory or management experience in related field.
• Qualifications: A graduate of a hospitality-related Diploma course or holding a degree in Leadership or Management.
• Knowledge: Strong understanding of Australian hospitality management, including familiarity with modern awards, rostering practices, and local council/state health and safety regulations.
• Skills: Exceptional leadership qualities, clear communication, and high competency with POS systems and back-end restaurant management software.

Questions? For any specific questions regarding the role, please contact Glen Jayasinghe at glen@hyfrgroup.com.au.

Join us and be part of a dynamic team at Tendernest Fried Chicken Frankston!

Pay: $80,000.00 – $95,000.00 per year

Work Location: In person