Manager, Clinic Operations

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Clinic Operations Coordinator

Status: Full-Time

Location: Toronto, Ontario Oakville, Ontario (Hybrid: 3 days in office, 2 days virtual)

Start Date: December 2025 – January 2026

About Perennial

Perennial delivers integrated primary care and wellness services directly within retirement residences, combining on-site and virtual care to meet seniors where they are. By proactively anticipating the needs of older adults, we improve quality of life, reduce unnecessary hospital visits, and ease the strain on the public healthcare system.

Today, we are active in over 29 retirement residences across Ontario, Saskatchewan, Alberta, and Manitoba, with continued plans for growth and expansion.

Our interdisciplinary team including physicians, nurse practitioners, registered nurses, physiotherapists, occupational therapists, dietitians, and massage therapists works together with one clear mission: to keep residents healthy, active, and comfortable in their own homes.

About The Role

The Clinic Operations Coordinator is responsible for organizing, scheduling, and supporting the day-to-day operations of Perennial clinics across multiple homes. This role ensures providers have what they need to deliver exceptional care, and that homes remain informed, supported, and aligned with Perennial’s standards.

ResponsibilitiesScheduling & On-Site Logistics

• Maintain the master schedule for NPs and allied-health providers across all active homes.
• Distribute monthly schedules and operational updates to home leadership, frontline staff, and Perennial internal teams.
• Coordinate provider onboarding into new homes, including badge access and clinic room setup.
• Ensure equipment, supplies, signage, and branded materials are stocked and deployed appropriately.

Clinic Operations & Support

• Serve as the primary operational point of contact for day-to-day issues at each home.
• Track attendance, coverage gaps, and appointment flow; escalate issues to leadership as needed.
• Support execution of clinical protocols, workflows, and operational quality standards.
• Assist with new clinic launches, set-ups, and process implementation.

Communication & Relationship Coordination

• Maintain smooth communication between home staff, Perennial’s clinical team, and head office.
• Support change management when rolling out new programs, services, or workflows.
• Build strong operational relationships with retirement residence partners.

Data Tracking & Reporting

• Track and report monthly clinic utilization metrics (volume, capacity, care mix).
• Support KPI monitoring, dashboard updates, and operational reporting deadlines.
• Identify operational bottlenecks and recommend improvements to enhance efficiency and resident access.

Marketing & Events

• Coordinate logistics for marketing activations, resident education events, and provider engagement initiatives.
• Ensure correct placement of marketing materials and clinic signage across all homes.

Qualifications

• 1–3 years of operations coordination or scheduling experience — healthcare or startup environment is preferred.
• Strong communication and relationship-building skills — able to work with clinicians and partner staff professionally.
• Highly organized with exceptional time-management skills across multiple locations.
• Proficiency with scheduling tools, EMRs, spreadsheets, and workflow software.
• Ability to problem-solve and maintain calm in fast-changing operational environments.

Why Join Perennial?

• Be at the heart of a fast-scaling healthcare model improving resident outcomes.
• Growth opportunity into regional operations leadership as we expand.
• Supportive team focused on innovation, excellence, and mission-driven work.

Perennial is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact careteam@perennialcare.ca for assistance.

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

Job Type: Full-time