Manager Of Field Operations & Client Experience

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Job Title: Manager of Field Operations & Client Experience

Location: GTA-based (with oversight of Ontario & BC operations)Type: Full-timeCompensation: Competitive base salary + performance-based incentiveStart Date: ASAP

Role Overview

Manager of Field Operations & Client Experience

Location: GTA-based (with oversight of Ontario & BC operations)

Type: Full-time

Compensation: Base salary + performance-based incentive

Start Date: Mid to late March

About New Earth Solutions

New Earth Solutions is a leading green infrastructure company dedicated to improving the health of the built environment through a connection to nature. We design, install, and maintain high-performance living walls, green roofs, facades, and biofiltration systems that enhance building performance, occupant well-being, and environmental outcomes.

As we continue to grow across key markets, we are seeking an operational leader to elevate execution standards, strengthen client relationships, and ensure scalable field performance.

Role Overview

The Manager of Field Operations & Client Experience is responsible for the leadership, performance, and continuous improvement of the company’s field operations.

This is a leadership role that requires operational discipline, financial awareness, and a strong commitment to execution excellence. The successful candidate will oversee technician deployment, service quality, client satisfaction, and operational efficiency to ensure all projects and maintenance services are delivered:

• On schedule
• Within budget
• In alignment with New Earth Solutions’ premium brand standards

Key Responsibilities

1. Field Operations Leadership

• Lead and manage day-to-day field operations across active markets.
• Oversee technician scheduling, workload planning, and resource allocation.
• Ensure all installations and maintenance services are delivered on time and within approved budgets.
• Maintain high quality standards across all projects and service visits.
• Support training and performance development of field teams.

2. Client Experience & Communication

• Serve as the primary operational contact for post-installation and maintenance clients.
• Ensure client requests and service updates are communicated clearly and resolved promptly.
• Monitor and improve customer satisfaction and retention metrics.
• Collaborate with sales, product, and leadership teams to align client expectations with field execution.

3. Reporting & Continuous Improvement

• Review field reports and service documentation to identify required follow-up actions.
• Ensure corrective work, scope adjustments, and service improvements are addressed in a timely manner.
• Identify operational trends and recommend process improvements.
• Support the implementation of standardized operating procedures across all markets.

4. Performance & Financial Oversight

• Monitor labor utilization, scheduling efficiency, and service delivery performance.
• Track estimated versus actual hours on projects and service work.
• Support margin protection through disciplined execution and cost awareness.
• Participate in regular operational reviews with the leadership team.

Success Indicators

• High rate of on-time and on-budget project and service delivery.
• Improved client satisfaction and retention scores.
• Efficient technician utilization and resource planning.
• Clear documentation and timely resolution of service issues.
• Strengthened operational consistency across all markets.

Qualifications

• 5+ years of experience in field operations, construction management, landscaping, or service-based industries.
• Self starter attitude
• Proven experience managing teams, coordinating field crews, and successfully delivering projects.
• Strong organizational, communication, and leadership skills.
• Comfortable balancing rigorous operational execution with client-facing responsibilities.
• Financial awareness and experience monitoring project budgets or service margins.
• Valid G driver’s license and ability to travel to job sites as required.

Bonus Qualifications:

• Experience with green infrastructure systems, irrigation, horticulture, or related fields.
• Experience using project management tools such as Asana, Procore, Discord, Jobber.

Who You Are

You are a disciplined operator who values quality, accountability, and clear communication. You lead by example, take ownership of outcomes, and are motivated by building strong teams and reliable systems. You are comfortable making decisions, upholding standards, and continuously improving processes in a growing organization.

How to Apply

Please send your resume and a brief cover letter outlining your relevant experience to:

info@newearthsolutions.ca

We thank all applicants for their interest. Only those selected for an interview will be contacted.

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Diversity Statement

New Earth Solutions is committed to building a diverse and inclusive workplace. We strongly encourage individuals from communities that are underrepresented in technology, construction, and environmental industries to apply.performance, and continuous improvement of the company’s field operations and maintenance division.

Job Type: Full-time

Pay: $54,649.36-$80,000.00 per year

Benefits:

• Company events
• Mileage reimbursement
• On-site parking
• Work from home

Work Location: In person