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ONTARIO HEALTH

Manager, Organizational Effectiveness And Hr Services

Posted on June 30, 2025

Toronto, Canada
0 - 0 USD (yearly)

Full Time

Manager, Organizational Effectiveness And Hr Services

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Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel à

careers@ontariohealth.ca

. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.

To obtain a French translation of the following job posting, please email

careers@ontariohealth.ca

. Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

Fully paid medical, dental and vision coverage from your first day
a health care spending or wellness spending account
a premium defined benefit pension plan
three personal days and two float days annually
three weeks’ vacation to start (for individual contributors), increasing to four weeks after two years
career development opportunities
a collaborative values-based team culture
a wellness program
a hybrid working model
participation in
Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

Here is what you will be doing:

Working in a complex and fast-paced environment, the Manager, Organizational Effectiveness and HR Services (OE & HR Services) is responsible for leading Ontario Health’s OE and HR Human Resources Service Team.

The incumbent is responsible for delivering a high-quality employee experience across Ontario Health by leading the HR Services function for Human Resources. The role leads the development, delivery, and deployment of HR services and programs, including employee onboarding, Workday & records administration, and HR continuous improvement initiatives. As part of the Organizational Effectiveness & HR Services team, the role provides project management and change management expertise to HR projects. The role ensures appropriate integration of HR programs and initiatives across the HR Services team and HR Pulse presence to facilitate information sharing with people leaders and team members.

Here is what you will need to be successful:

Service Delivery

As part of the HR leadership team, develops the HR work plans and leads the development and implementation of HR Services and Programs that supports Ontario Health’s workforce and ensure compliance with statutory obligations.
Leads and implements HR initiatives, HR programs and services that support the achievement of the HR Workplan; sets goals for the HR Services Team in alignment with the Annual Business Plan.
Champions organizational initiatives that empower and improve employee experience across Ontario Health, oversees new employee orientations, ensuring a smooth onboarding experience for all new hires.
Oversees the development and implementation of HR policies, procedures and compliance controls related to HR Services.
Accountable for the administration and improvement of current HR processes, including Onboarding, Offboarding, Leaves of Absence, Job Changes, and Employee Record Retention that strengthen Ontario Health’s ability to lead.
Oversees the maintenance of accurate and up-to-date employee records and oversees the administration of all employment lifecycle changes in Workday.
Responsible for the administration of all HR-related inquiries, triages HR-related inquiries, and refers complex and/or sensitive matters to the appropriate Centers of Excellence.

Performance Measurement & Quality Control

Develops and implements key performance indicators and metrics related to the performance of the HR Services function, reports on performance and identifies opportunities for continuous improvement.
Conducts regular audits of HR processes, records, and documentation to identify compliance gaps and report audit findings to the leadership team, Internal Audit Team and external auditors.

Communications

In collaboration with Communications, ensures HR information, policies and related documents posted on the Ontario Health intranet (The Pulse) are accurate and supportive of employee experience.

Continuous Improvement

Manages initiatives aimed at enhancing the efficiency and effectiveness of HR Services through continuous improvement, process optimization, automation, and seamless transition of new processes or services.
Responsible for creating best practice standard operating procedures, templates, FAQ, and support resources to better inform and educate team members and people leaders regarding HR Services and Programs
Collaborates with cross-functional teams, such as the End User Computing, Facilities, Payroll, Strategic Sourcing, Internal Audit, Legal, and Finance Teams, to support the delivery of the full range of human resources-related programs and services.
Leads large human resources projects to improve core functions and develop value-added processes and programs; leverages HR metrics and strategies.
Provides project management and change management expertise and advice to HR project teams.
Identifies and acts upon opportunities to strengthen how technology is leveraged within the HR Portfolio to drive effective and efficient customer service to our clients.

Team Leadership

Provides exceptional leadership to the OE and HR Services Team by demonstrating accountability, results, integrity, partnerships and trust to motivate and drive excellence within the HR Portfolio; refines plans and priorities in response to changing circumstances. Accountable for building and supporting high-performing teams which respect equity, diversity, inclusion, and anti-racism.
Leads, mentors, and coaches a team accountable for building relationships and delivering services, delegates appropriately and looks for opportunities to help professional and personal development.
Fosters an environment of recognition and celebration of successes.
Leads other HR-related projects and activities as required.

Education and Experience

Undergraduate degree in HR, Business Administration or a related field.
Certified Human Resources Professional (CHRP) designation, an asset.
A minimum of 5 years of experience working in healthcare or the public sector, an asset.
Minimum of 5 years of progressive HR experience, with at least two years of leadership-level HR experience.
Minimum of 3-5 years of experience in project management, change management and process/continuous improvement

Knowledge and Skills

Strong knowledge of relevant legislation including, but not limited to, Employment Standards Act, Ontario Human Rights Code, Privacy, Pay Equity Act, AODA, and Occupational Health and Safety Act
Comfort managing ambiguity and managing through change within an organization experiencing rapid growth and transformation.
Experience acting as a change agent, motivating others to buy into new processes and policies.
Demonstrated skills in creating, coaching, and managing high-performing teams.
Excellent facilitator and communicator. Able to engage at all organizational levels with strong client management skills who takes a consultative, mutual problem-solving approach.
Strategic thinker with excellent judgement and negotiation / influencing skills.
Discreet and able to maintain confidentiality and manage highly sensitive information.
Demonstrated ability to stay current with emerging trends and relevant legislation that impacts business performance.
Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience.
Strong analytical and problem-solving skills.

Communication and Interpersonal Skills

Collaborative, team-oriented, and strategic with excellent interpersonal and conflict-resolution skills
Exceptional skill in developing and managing effective relationships in a complex multi-stakeholder environment.
Ability to develop effective teams and facilitate collaboration and cooperation among diverse groups and perspectives to achieve results.
Listens well and can encourage an open exchange of information and ideas, build buy-in and achieve innovative solutions in meetings with diverse interest groups.
Excellent mentoring and coaching skills to foster the development of others and support them to achieve personal and professional goals.
A relationship manager, coach and planner who assists operations in achieving their management objectives.

Problem Solving and Complexity

Consults with numerous stakeholders to examine problems and find innovative solutions to non-routine problems where information and precedence are not readily available.
Identifies trends and suggests positive change in response to problematic trends.
Able to resolve complex issues with divergent viewpoints and priorities, creating win-win solutions.
Recommends strategies to manage and mitigate risk and improve quality, policy/procedures processes and forms.

Accountability & Decision-Making

Accountable for managing human resource capacity and capability; organizational change; day-to-day human resources operating practices; corporate development strategies and programs; and ensuring appropriate programs are in place to protect employee health and safety and promote a positive work environment.
Within the allocated budget, accountable for hiring new employees, providing training and development, evaluating performance and making decisions regarding discipline and termination.
Maintains up-to-date knowledge and compliance with employment related legislations such as Occupational Health and Safety Act, Ontario Human Rights Code, Employment Standards Act, Accessibility for Ontarians with Disabilities Act etc

Risk

Decisions have a direct impact on the management of human resources. They can significantly impact the well-being of employees, the ability of the organization to achieve its mandate for delivering quality care to patients and the organization’s financial position.
Decisions can directly affect the organizational culture and significantly impact the organization's ability to attract and retain employees.
Authorized spending not in line with budgeted amounts could cause undue hardship to the organization’s finances.
Poor reporting and actioning of projects will put transformation and operations at risk.
Required to follow legislation, policies, procedures and collective agreements to minimize risks.
Inappropriate discussions with external and internal stakeholders could negatively impact the HR Team and the organization.
Maintains strict confidentiality at all times.
Failure to comply with legislation could result in significant liabilities for the organization.

People (Leadership)

Directly manages a diverse group of employees per the current organizational structure.
Participates with management in identifying priorities and developing corporate strategies and programs, providing advice and direction as required.
Promotes continuous quality improvement through employee involvement and creates a positive environment of evidence-based decision-making.
Promotes optimism and support for future directions among employees.
Ability to be an ambassador and role model.
Provide daily advice and guidance to employees and people-leaders.

Location: Ontario (currently hybrid; subject to change)

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Employment Type:

Permanent (Fixed Term) Full time

Contract Length:

12 Month(s)

Salary Band:

Band 7

External Application Deadline Date:

July 13, 2025

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email

careers@ontariohealth.ca

and a member of the team will connect with you within 48 hours.

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