Manager, Primary Healthcare

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Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more. We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what your role, working with us is about making a difference – every day!

About Us

At the Hamilton Family Health Team (HFHT), we are proud to be a leader in delivering high-quality, integrated, and patient-centered primary healthcare. We work collaboratively with healthcare professionals, community partners, and patients to foster innovation, excellence, and transformation in care delivery — meeting the evolving needs of the diverse communities we serve.

We are seeking an experienced and dynamic Manager, Primary Healthcare to join our leadership team. This role requires exceptional skills in relationship-building — with physicians, interprofessional staff and providers, community organizations, educational institutions, and non-traditional partners to address the social determinants of health of our community. The Manager co-designs and implements initiatives that improve patient experience, system integration, and population health outcomes for patients interfacing with the HFHT and supporting the broader system across the Greater Hamilton Health Network (GHHN) Primary Care Network.

What You’ll Do

• Strengthen primary health care integration by building trust-based relationships with HFHT physicians, practitioners, and community partners.
• Lead team-based care expansion, co-location initiatives, and other Ontario Health or Primary Care Action Team (PCAT) initiatives, including project planning, documentation, and evaluation.
• Apply quality improvement methods to track progress, capture lessons learned and improve processes.
• Co-design initiatives with patients, providers, and community partners to ensure services are person-centred and equitable.
• Develop, monitor, and manage project budgets to ensure alignment with organizational goals and fiscal accountability.
• Support neighbourhood-based planning efforts, pairing with other managers to ensure consistency, shared learning, and sustainability.
• Providing a primary point of contact for feedback, needs, and problem-solving for the physicians and practices.
• Partner with the Physician Affairs team to ensure physician voices shape planning, policy, and decision-making.
• Collaborate with Clinical Managers to bridge interprofessional teams and physician practices, enabling coordinated and effective care delivery.
• Build and maintain partnerships with community organizations and non-traditional providers (housing, food security, cultural organizations, mental health services) to address the social determinants of health.
• Represent HFHT at regional and sub-regional planning tables, influencing integration strategies and system design.

What You Bring

• Bachelor’s degree in a relevant discipline (e.g. health, social sciences, business administration, public, or related field), Master’s degree preferred.
• Minimum 5 years’ progressive leadership experience in healthcare, primary care, integrated healthcare environments, and/or working with physicians.
• Demonstrated experience bridging sectors, leading large organization-wide or system-level initiatives, or system integration.
• Proven relationship-building skills across diverse stakeholders, including physicians, interprofessional teams, and community agencies.
• Strong skills in quality improvement, stakeholder engagement, and collaborative planning.
• Commitment to equity, diversity, and inclusion in all aspects of work.

Why join the HFHT?

At HFHT, you will be part of Canada’s largest Family Health Team, serving over 300,000 patients in Hamilton. We are leaders in team-based care, innovation, and system transformation — and we believe in working together for the greater good of our community.

As a member of our leadership team, you will:

• Shape the future of primary healthcare in Hamilton and beyond.
• Collaborate with passionate, mission-driven colleagues who value respect, and shared success.
• Lead initiatives that directly improve health outcomes and system integration.
• Work in a supportive environment committed to professional growth, shared learning, and equity.
• Receive a competitive salary, benefits, and opportunities for ongoing development.

Summary

Classification: Non-union

Schedule: Monday-Friday
Employee Class: Full Time (1.0 FTE)

Primary Location: 123 James Street North, Suite 200, Hamilton, ON
Date Available: ASAP
Salary: $97,400 - $109,000

Application Instructions:

Interested applicants please submit résumé and cover letter as one document using naming convention Last name, First name_Position by email: hr@hamiltonfht.ca

Note:

If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement.

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Hamilton, ON L8R 2K8: reliably commute or plan to relocate before starting work (required)

Education:

• Master's Degree (preferred)

Experience:

• Progressive Leadership: 5 years (required)

Work Location: In person