Manager, Process Standards & Quality - Fixed Term Contract

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Why Optus?

We are a business powered by optimism, unwavering customer focus, and a team of outstanding individuals. And that’s where we come in…. “the outstanding individuals” part! We don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.

Manage process standards, quality, and improvement to redefine Optus' business processes.

As the Process Standards & Quality Manager, over the course of 18 to 24 months, you will take on the responsibility of developing process modelling standards, methodologies, governance models, and quality assurance frameworks. You will be accountable for the setup, deployment, and operational support of the BPM toolset and company-wide process repository. Additionally, you will arrange and perform regular audits to assess process compliance, maturity, and performance, communicating these results as part of the Process Centre of Excellence. You will also act as a mentor to assist key partners across the business in enhancing the quality of their processes and adherence to standards

Key responsibilities include:
Define, maintain, and enforce process modeling standards and guidelines (e.g. BPMN 2.0, L1-L5 hierarchies).

Continuously improve the end-to-end process redesign methodology and associated playbooks.

Manage the enterprise-wide rollout, configuration, and ongoing administration of the BPM platform.

Migrate legacy process content to a centralized process repository.

Define and implement process documentation and lifecycle governance frameworks.

Lead training, onboarding, and enablement initiatives for BPM adoption and process excellence.

Maintain a secure, structured, and accessible enterprise-wide process repository.

Define and implement a quality audit program for assessing process maturity, compliance, and documentation quality.

Communicate audit findings and corrective actions to executive collaborators.

Provide day-to-day leadership, supervision, and performance mentoring to 3 junior BPM analysts.

Train and support business collaborators, process authors, and process excellence team members.

Advise and influence senior collaborators on process adherence and maturity.

Monitor the efficiency of process methods and drive continuous improvements.

Ensure governance processes are in place to maintain consistency, traceability, and accountability.

Optus is a place where we let you do you. We offer a range of benefits including:

3 days in the office, 2 days remote – with flexible hours to suit!

Competitive leave including 2 'Connected Leave' Days

All Optus colleagues can access resources, webinars, and support through the ‘Parents at Work portal’

Own your own growth by accessing an extensive online and facilitator-led learning catalogue.

Connect at work through our colleague-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network, and Young Professionals.

Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office

Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn!

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email

AccessibleRecruitment@optus.com.au

or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.