Manager - Property Management Division

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Position Overview:

The Manager of the Property Management Division is responsible for overseeing the daily operations and long-term strategy of the property management team, which includes both property managers and support staff. This leadership role requires ensuring the retention and growth of a diverse portfolio of properties, including condominiums, apartments, and commercial buildings. The Manager will collaborate closely with senior management to meet division goals, develop staff, and ensure client satisfaction.

Key Responsibilities:

Division Leadership & Operations:

• Oversee the property management division’s operations, ensuring that day-to-day activities align with the company’s goals and standards.
• Work with senior management to set division goals related to financial performance, property retention, client satisfaction, and growth of the property portfolio.
• Monitor and ensure compliance with relevant laws, regulations, and company policies in the management of properties.

Team Management & Development:

• Lead a team of property managers and maintenance and administrative support staff, providing guidance, mentorship, and ongoing feedback.
• Manage staff performance through regular evaluations, goal-setting, and performance improvement plans.
• Develop and implement professional development plans for the team, focusing on skills enhancement, certifications, and career growth.
• Lead recruitment efforts to hire skilled property managers and administrative staff, ensuring the team is equipped to meet division objectives.

Client & Property Management:

• Ensure the retention and satisfaction of existing property owners and boards by maintaining strong relationships and addressing concerns proactively.
• Grow the division’s property portfolio by identifying new business opportunities, engaging with potential clients, and ensuring competitive service offerings.
• Oversee the financial health of the managed properties, ensuring that budgets are adhered to, maintenance is timely, and financial reporting is accurate.
• Develop strategies to optimize property management practices, such as improving maintenance processes, tenant communication, and operational efficiency.

Strategic Planning & Goal Setting:

• Collaborate with senior management to set and track both short- and long-term goals for the property management division.
• Regularly analyze key performance metrics, and adjust strategies to meet or exceed financial, operational, and customer satisfaction goals.
• Identify opportunities for growth within the current property portfolio, such as increasing occupancy, improving services, or expanding to new property types.

Performance Management & Reporting:

• Conduct regular performance reviews of team members, setting clear objectives, tracking progress, and offering feedback and guidance.
• Prepare and present operational and financial reports to senior management, providing insights into property performance, team effectiveness, and opportunities for improvement.
• Ensure the implementation of development plans and improvement strategies for underperforming properties or staff.

Qualifications:

• Proven experience in property management or a related field, with a focus on managing teams and large property portfolios.
• Strong leadership and team management skills, with a track record of mentoring and developing staff.
• Experience managing a variety of property types, including condos, apartments, and commercial buildings.
• Strong financial acumen with experience in budget management, financial reporting, and achieving revenue targets.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with staff, clients, and stakeholders.

Skills & Competencies:

• Strategic thinker with the ability to set goals, implement plans, and adapt strategies to meet changing business needs.
• Proficient in property management software, financial reporting, and Microsoft Office (Word, Excel, Outlook).
• Strong problem-solving skills and the ability to make decisions in a fast-paced environment.
• Ability to manage multiple properties and projects simultaneously while maintaining a high standard of service.
• Knowledge of relevant property management laws, regulations, and best practices.

Benefits:

• Competitive salary and performance-based incentives.
• Health and retirement benefits.
• Opportunities for professional development and advancement.
• A collaborative and dynamic work environment focused on growth and client satisfaction.

Job Type: Full-time

Pay: $80,000.00-$88,000.00 per year

Benefits:

• Company pension
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Vision care

Work Location: In person