Manager - Quality Risk & Compliance

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Introduction:
Safe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.

Our vision is safety, support and respect for all victim-survivors of domestic and family violence.

Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.

Description:
THE ROLE

We are looking for a full time Manager - Quality Risk & Compliance to join our growing team!

The Manager of Quality, Risk and Compliance is a leadership role for the effective management of service quality, risks and compliance within Safe Steps, ensuring the highest standards of care, safety, and service. The incumbent will have day to day responsibility for the quality, risk and compliance activity including information sharing and privacy responses, incident reporting and management, accreditation readiness and continuous quality improvement. In doing so, this role will work across Safe Steps to foster a positive attitude to quality, risk, compliance and data quality.

PAY LEVEL: SCHADS Level 7 - $60.27 (depending on experience)
CONTRACT TYPE: Permanent, Full Time (Part Time considered for suitable candidate)

KEY RESPONSIBILITIES

Risk Management

Play a leadership role in developing and/or augmenting the identification, management and reporting of practice and clinical risks that could impact our strategic and/or operational objectives
Ensure processes are in place to identify, manage and report on risk in line with Safe Steps Risk Management Framework
Ensure consistent application of MARAM, The Code of Practice: Principles and Standards for Specialist Family Violence Services, and other essential frameworks.
Manage RAMP referrals, including assessing cases against referral criteria and forwarding on to relevant Safe Steps Staff.

Incident and Quality management

Act as Administrator for our incident reporting system, Tickit. Coordinate Tickit actions and closure with relevant staff
Report on incident data through high quality reports for both internal distribution and external agencies
Ensure responsible roles conduct investigations/root cause analysis to understand the nature of incidents and identify opportunities to improve practice

Leadership

Participate in Government and Sector regulatory forums, advisory groups, and working groups, providing family violence risk and compliance advice.
Chair Safe Steps’ Child Safe Standards Working Group and LGBTIQ+ Working Group providing authoritative advice on compliance with the Child Safe Standards and Rainbow Tick.

Privacy & Information Sharing

Maintain a register of Privacy and Cyber breaches and report on these in line with legislative and policy requirements

Skills and Experiences:
KEY SELECTION CRITERIA - Essential

A relevant tertiary qualification or significant experience in the area of regulatory policy, quality and risk ideally in the health or human services sector or within Government.
At least 5 years experience within the Family Violence sector and/or Human services sector, with experience in supporting information sharing and quality risk management from a trauma informed perspective.
At least 5 years experience and working knowledge of enterprise risk management, privacy, information sharing, and legislative compliance with Multi-Agency Risk Assessment and Management Framework, Family Violence Information Sharing Scheme, Child and Family Violence Information Sharing Schemes.
Demonstrated experience and/or working knowledge of best practice incident management and quality management
Demonstrated ability to deliver high quality written and verbal reports to different audiences and in different formats
Demonstrated ability to build strong working relationships with relevant stakeholders, particularly with Government and Regulatory Bodies.

INTERESTED? APPLY TODAY!

If this sounds like the role for you then click on the 'Apply Now' button below.

Please note:

• Your application will not be considered unless you provide a cover letter responding to the key selection criteria (maximum 2 pages of text) and a brief Resume.
• Applications will be assessed as they are received. We reserve the right to close the application period early if a suitable candidate is found.
• Applications must be submitted through the Safes Steps Jobs Portal unless another accessible method has been discussed.

Safe Steps is an organisation committed to an inclusive and accessible workplace for all. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, those from diverse cultural, linguistic, and religious backgrounds, all ages, LGBTQIA+ people, and those with a diversity of experiences.