Manager - Quality Risk & Compliance

---

Tailor Your Resume for this Job

---

Introduction:
Safe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.

Our vision is safety, support and respect for all victim-survivors of domestic and family violence.

Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.

Description:
THE ROLE

The Manager, Quality, Risk and Compliance is a senior leadership role responsible for the design, implementation and oversight of enterprise-wide risk, compliance and quality systems.

Reporting to the Executive Manager – Practice and Clinical Excellence, you will provide independent assurance and strategic advice to leadership, ensuring robust governance frameworks that support safe, compliant and high‑quality service delivery.

KEY RESPONSIBILITIES

Lead enterprise risk management frameworks, including identification and mitigation of strategic and operational risks
Provide independent, evidence-based risk and compliance advice to Executive and Board-level stakeholders
Ensure compliance with the Social Services Regulation Act and relevant standards
Oversee audit, assurance, and regulatory readiness activities
Manage incident, complaints and continuous improvement systems, including trend analysis and reporting
Lead privacy, information governance, and complex information request responses
Embed a strong risk-aware culture and continuous improvement approach across the organisation
Act as a key liaison with regulators, auditors and external stakeholders
Uphold Safe Steps’ commitment to inclusion, equity, and cultural safety for all communities

Skills and Experiences:
KEY SELECTION CRITERIA

Relevant tertiary qualification in risk, governance, law, public policy, or human services
Significant experience (7+ years) in risk, compliance, audit or governance within regulated environments
Demonstrated experience leading enterprise risk and assurance frameworks
Strong knowledge of regulatory frameworks, including privacy and information sharing legislation
Proven ability to provide strategic advice to senior leaders and influence decision-making
Highly developed analytical, reporting and stakeholder engagement skills
Experience working with regulators, audits, or accreditation processes
Commitment to Safe Steps’ values of Integrity, Diversity, and Empowerment
Current Working with Children Check and willingness to undergo a National Police Check

Desirable

Experience in the family violence or broader human services sector
Qualifications in governance, audit or risk certification (e.g. GAICD)

WHY JOIN US?

Be part of Victoria’s only 24/7 statewide family violence response centre

Make a meaningful impact in a purpose-driven organisation supporting victim-survivors

Work in a strategic leadership role with organisation-wide influence

Contribute to a strong culture of safety, compliance and continuous improvement

SCHADS Award Level 8 remuneration with access salary packaging and a supportive, inclusive workplace

INTERESTED? APPLY TODAY!

If this sounds like the role for you then click 'Apply Now' to submit your application.

Applications will be assessed as they are received and may close early once a suitable candidate is found.

Your application will NOT be considered unless you provide a cover letter and a Resume.

Safe Steps is an organisation committed to an inclusive and accessible workplace for all. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, those from diverse cultural, linguistic, and religious backgrounds, all ages, LGBTQIA+ people, and those with a diversity of experiences.