Manager Saas Renewals

We are Omnissa!

The world is evolving fast, and organizations everywhere—from corporations to schools—are under immense pressure to provide flexible, work-from-anywhere solutions. They need IT infrastructure that empowers employees and customers to access applications from any device, on any cloud, all while maintaining top-tier security. That’s where Omnissa comes in.

The Omnissa Platform is the first AI-driven digital work platform that enables smart, seamless and secure work experiences from anywhere. It uniquely integrates multiple industry-leading solutions including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance through common data, identity, administration, and automation services. Built on the vision of autonomous workspaces - self configuring, self-healing, and self-securing - Omnissa continuously adapts to the way people work; delivering personalized and engaging employee experiences, while optimizing security, IT operations and costs. we're experiencing rapid growth—and this is just the beginning of our journey!

At Omnissa, we’re driven by a shared mission to maximize value for our customers. Our five Core Values guide us: Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—all with the aim of achieving shared success for our clients and our team.

As a global private company with over 4,000 employees, we’re always looking for passionate, talented individuals to join us. If you're ready to make an impact and help shape the future of work, we’d love to hear from you!

What is the opportunity?:

We are seeking a talented and experienced Manager of Renewal SaaS Sales to lead our renewal sales team and drive customer retention and revenue growth. The Manager of Renewal SaaS Sales will oversee and lead a team of renewal account executives to ensure high customer retention rates, identify growth opportunities, and optimize renewal processes. This individual will play a pivotal role in driving customer satisfaction and maximizing net revenue retention. Here’s a breakdown:

Leadership and Team Management:

• Lead, mentor, assist in hiring and develop a team of renewal sales representatives to achieve individual and team goals.
• Foster a positive, high-performance culture focused on customer success and achieving retention metrics.
• Conduct regular one-on-ones and team meetings to provide coaching, feedback, and support.

Strategy and Execution:

• Develop and implement strategies to maximize customer retention, minimize churn, and increase upsell and cross-sell opportunities.
• Establish and refine processes for renewal tracking, outreach, and negotiation to streamline operations and improve efficiency.
• Collaborate with customer success, account management, and sales teams to ensure seamless customer experience.

Customer Retention and Growth:

• Monitor customer contracts and proactively manage the renewal process to ensure timely renewals.
• Analyse customer data to identify at-risk accounts and create actionable plans to address churn risks.
• Drive discussions around value realization and ROI to secure renewals and uncover expansion opportunities.

Reporting and Analysis:

• Track and report on key performance metrics, including renewal rates, churn rates, and net revenue retention.
• Analyse trends and feedback to identify areas for improvement and implement solutions.
• Present renewal forecasts and performance updates to senior leadership.

What will you bring to Omnissa?

• 5+ years of experience in SaaS sales or renewal sales, with at least 2+ years in a leadership role managing teams.
• Proven track record of meeting or exceeding retention and upsell/cross-sell targets.

· Strong leadership skills with the ability to motivate and develop high-performing teams. · Excellent negotiation, communication, and relationship-building skills.

· Analytical mindset with experience leveraging data to drive decisions. ·

Proficiency in CRM platforms (e.g., Salesforce) and renewal management tools (e.g., Gainsight, Zendesk)

• Bachelor’s degree in business, marketing, or a related field (or equivalent experience).

Location: Cork, Ireland

Location Type: Hybrid [3 days onsite, 2 Remote]

Omnissa industry recognition and awards:

• Gartner Magic Quadrant: Consistently positioned as a leader in Gartner’s Magic Quadrant for Desktop as a Service (DaaS) and Virtual Desktop Infrastructure (VDI).
• IDC MarketScape Q2 2024: Recognized as a leader in IDC MarketScape reports for EUC.
• Forrester Wave report for Q4 2023: Workspace ONE received the highest scores in the current offering category and the second-highest scores in the strategy category.
• Customer Satisfaction and Reviews: High ratings and positive reviews on platforms like Gartner Peer Insights and TrustRadius.

Omnissa’s commitment to diversity & inclusion:

Omnissa is committed to continuing their mission to build a diverse and inclusive workforce that reflects the communities we serve across the globe. Fostering inclusiveness is one of our key values, that acts as a bedrock of our operational model and culture.