Manager, Technical Delivery System (3 Years)

Company Bio

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Primary function

The manager, Technical Delivery & System Architecture is a vital role within the Legal Aid Ontario (LAO) CRM Replacement Project team. This manager will report directly to the Executive Project Lead. They will play a strategic role in advancing and overseeing all technical aspects of the LAO CRM replacement project, including system design, development, data migration, quality assurance and vendor management.

Home Location: Provincial Office – or applicable home location
Secondary/Other Location(s): May require travel across the Province

Role Designation: Flexible Hybrid. The current requirement is for staff to attend the office one (1) day per week or four (4) times a month.

This is a 3 year contract with the possibility of extension.

Reporting to: Executive Project Lead, CRM Replacement Project

Key accountabilities

• Liaise with key stakeholders across Legal Aid Ontario to ensure all requirements for the new CRM are captured.

• Management of direct and indirect reports across various streams of work will be required such as providing guidance and support to assist them in keeping the project moving forward- on time and on budget.
• Work collaboratively with CRM Replacement Project management, supporting the other teams as required.
• Ensure that throughout the design process— from initial concept to final implementation— both high-quality user experiences and business requirements are addressed, while also creating visually appealing interfaces.
• Encourage and support the team in proactively identifying opportunities for improvement, usability issues, and innovative business processes for LAO’s new CRM.

Required skills & experience

• A bachelor's degree in Computer Science or similar; advanced degree (master’s or higher) is preferred, however we recognize and value diverse educational backgrounds and experiences. Equivalent professional experience industry certifications, or a combination of education and practical experience will also be considered.
• Demonstrated progressive experience in the management of a technology team, preferably in a unionized environment.
• Solid relationship management and performance management skills.
• Ability to motivate and manage both direct and indirect reports effectively.
• Experience in delivering improvements in digital services with a deep understanding of how digital experiences, products, and services are built and delivered. i.e. Agile
• Demonstrated ability to merge user-centered design principles with business strategy to develop innovative solutions ensuring responsive design.
• Demonstrated experience in managing, creating, developing and maintaining complex systems designs.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Excellent written, oral, and interpersonal communication skills.
• Exceptional interpersonal skills, with a focus on listening and questioning skills.
• Ability to conduct research into potential technology solutions and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Creative and communicative in generating new ideas and resolving daily issues.
• Decision-making and critical thinking – knowledge of tools and techniques for effective use of a broad range of factors, assumptions, frameworks and perspectives when solving problems.

Assets

• Demonstrated proficiency with PeopleSoft (historical knowledge), Oracle Service Cloud, and Oracle Intelligent Advisor with advanced technical knowledge to bridge the gap between business and IT.
• CBAP designation is considered an asset.
• Proficiency in both written and verbal French is considered an asset.

To apply submit a cover letter & résumé.

Only those candidates selected for an interview will be notified.

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly.

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Trouble applying? For telephone support please call 1-877-427-7717 or email support: candidate.njoynhelp@cgi.com

Equity Statement

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.