Marcom Specialist

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Company Overview

Managing Matters is a Canadian-based association management and event services firm known for its fresh approach, agile solutions, and people-first philosophy. Since joining the Association Headquarters (AH) family in 2025, Managing Matters continues to operate under its own brand with full operational autonomy; now backed by AH’s global scale, service infrastructure, and industry-leading customer experience. This partnership strengthens Managing Matters’ ability to deliver exceptional service to associations across North America and beyond. Visit managingmatters.com to learn more

APPLICATION INSTRUCTIONS

To be considered for this position, the online application must be submitted, along with an updated resume. All applicable fields on the application are required. Our Hiring Promise: Your application will be reviewed by a human. We don't use AI to screen, assess, or select candidates. Our commitment to a human-led process ensures every applicant is evaluated fairly and transparently.

POSITION SUMMARY

POSITION SUMMARY

The MarCom Specialist is responsible for marketing and communications activities delivered to our client-partners.

The MarCom Specialist reports to the Managing Director of Client MarCom.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Website(s) content maintenance, including regular refresh of information as needs evolve and ensure all content is current, valuable, and accurate (including roadblock management, banner updates, Center Stage, etc.), and will interface with the Web team as needed
• Connect with members of client organizations to gather content, including blog posts, profiles, quotes, etc. to be published across communications platforms.
• Work with the rest of the client team to plan and implement meaningful and purposeful communications tactics that push client goals and initiatives forward.
• Work with marketing vendor/platform to ensure scheduling and distribution of social media posts
• Monitor and respond/engage to social post comments on behalf of the clients
• Coordinate digital advertising efforts
• Coordinate project schedules and manage ongoing relationships
• Draft client-facing emails and coordinate with team members to finalize and deploy
• Take comprehensive notes and follow-up all meetings with succinct next steps and related documentation
• Support and execute growth-focused marketing plans for assigned client and their individual functional areas as needed and contracted (e.g., Business Development, Industry Relations, Commission Events, Certification, Education) based on scope of work which may include the below items
• Compile and publish informational newsletter(s) and work with newsletter vendor(s)
• Manage communications calendar
• Distribute emails through email automation software as directed, manage the collection of distribution lists, and coordinate with other team members, as needed

MEASUREMENT OF SUCCESS

• Positive feedback/scores from annual client partner surveys
• Successfully meets deadlines
• Results meet targeted client goals and KPIs
• Consistent implementation of AH's best practices
• Provides regular, accurate, and consistent project reports and supporting documentation
• Proactively alerts Supervisors to challenges or concerns related to the delivery of client service
• Proactively suggests solutions to challenges encountered
• Pays attention to detail related to the management of relevant projects, assignments, databases

QUALIFICATIONS:

• Bachelor's degree and 3+ years of marketing or communications experience strong experience using the following: Constant Contact, Hootsuite (or other social media management tools), Canva (or similar) graphic design tool
• Preferred - experience using the following (or similar) tools: Google sheets, Google docs, Drupal, Smartsheets, Google Analytics

What sets us apart

• Association Headquarters (AH), a leading association management company, is thrilled to announce the acquisition of Managing Matters (MM), a Canada-based association management firm known for its innovative approach to client service and operational excellence. This strategic acquisition strengthens AH's position as a global leader in association management and enhances its ability to serve a diverse range of professional and trade organizations.
• The acquisition aligns with AH's long-term growth strategy and commitment to delivering high-impact solutions that support the evolving needs of associations worldwide. To learn more about Association Headquarters, visit associationheadquarters.com and to learn more about Managing Matters, visit managingmatters.com.
• AH - Named Best Place to Work by Philadelphia Business Journal 9 Times - based on a survey conducted of our employees
• MM - Named Great Place to Work Canada 2xs, Best Workplaces Managed by Women 2xs
• Industry Leader - Most credentialed AMC and the 1st AMC to be Customer Service Certified by the Customer Service Institute of America

Our Diversity, Equity, & Inclusion Statement

Association Headquarters is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to the following; race, creed, color, national origin, nationality, ethnicity, ancestry, age, sex (including pregnancy), family status, marital/civil union status, religion, domestic partnership status, affectional or sexual orientation, gender identity and expression, atypical hereditary cellular or blood trait, genetic information, liability for military service, and mental or physical disability (including perceived disability, and AIDS and HIV status), language, national origin, political affiliation, socio-economic status, and other characteristics that make our employees unique.

Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Work Location: Remote