Marketing & Operations Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Are you a strategic operations and marketing professional ready to elevate team performance? Join JLL's Industrial & Logistics team as a Marketing & Operations Manager and become the central hub driving operational excellence, marketing impact, and business growth across NSW.

What You'll Do:

Strategic Operations & Business Support

• Provide high-quality operational support to the Industrial & Logistics Team in alignment with strategic priorities.
• Work closely with Directors and the National Operations Manager to ensure adoption of best-practice processes that foster a high-performing team.
• Play a critical role in aligning NSW marketing and operations with the broader Leasing Advisory platform, improving margin performance, enhancing client delivery, and supporting sustainable growth.

Administrative Excellence

• Perform administrative duties on behalf of Directors with strong attention to detail, including diary management and travel booking.
• Prepare agency agreements for new appointments and collaborate with Legal when required.
• Act as backup for finance processes including fee pipeline management, recoverable/non-recoverable invoices, monthly corporate card expense reconciliation, and trust accounting processes when the Finance Assistant is on leave or at capacity.

Marketing & Campaign Management

• Manage end-to-end campaign activities including photography, signage artwork, online portals, and social media channels.
• Coordinate with JBS (Design CoE and Bid CoE) on the preparation of marketing materials including presentations, information memorandums, brochures, social media tiles, and EDMs.
• Ensure consistent brand standards and market presence across all channels.

Business Development & Pitch Support

• Coordinate with JBS/Bid CoE on submissions and pitch processes for team appointments, supporting agents and analysts to prepare and design compelling documents and presentations.
• Maintain and regularly update the CRM system including marketing lists, deal pipeline, and fees.

Technology & Process Integration

• Ensure the NSW team adopts and consistently uses JBS platforms (Data CoE, Bid CoE, and Design CoE) and AI tools, implementing best-practice processes to improve productivity and simplify business operations.
• Champion standardization and automation initiatives.

Event Management & Team Culture

• Organize and coordinate team and client events including presentations and external networking events to drive market presence and branding, focusing on efficiency of spend and tracking engagement.
• Foster a positive team spirit and drive team culture that supports collaboration and excellence.

Onboarding & Training Coordination

• Support streamlining of onboarding and training initiatives and processes, working closely with the National Operations Manager.
• Collaborate and share best practices with other Marketing and Operations personnel nationally at JLL.

Project & Performance Management

• Work with the team analyst to ensure team and client deliverables and deadlines are achieved.
• Successfully contribute to the growth of income and value through delivery and measurement of strategic growth objectives, ensuring effective time and project management is deployed and development of differentiated initiatives to secure constant growth and market visibility.
  

What We're Looking For:

Essential Requirements

• 3+ years' experience in Operations & Marketing roles
• Strong written and verbal communication skills with creative and marketing capabilities
• Advanced Microsoft Office Suite knowledge (Word, PowerPoint, Excel)
• Strong organizational and project management skills with ability to work under tight timeframes and deadlines
• Excellent time management and interpersonal skills with exceptional attention to detail
• Self-starter with continuous drive for efficiency and process improvement

Preferred Qualifications

• Experience in property or commercial real estate agency
• Knowledge and experience in Canva
• Knowledge and experience in Adobe Suite (InDesign, Photoshop, Illustrator)
• Understanding of CRM systems and digital marketing platforms

Personal Attributes

• Detail-oriented with strong problem-solving capabilities
• Collaborative team player with ability to work with diverse stakeholders
• Forward thinker committed to continuous learning and improvement
• Strong cultural awareness and ability to foster positive team dynamics
  

What JLL Can Offer You:

• Recognition benefits
• Corporate discounts and offers
• 'You' Days
• Health & Wellbeing programs
• Learning & Development platforms
• Mentorship from industry-leading professionals
• Paid time off for volunteer work
• Premium offices
• Enjoy all the complimentary barista beverages (hot or cold) of your choice

As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.