Marketing & Operations Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About the Team Join Australia & New Zealand's #1 performing retail investments brokerage team at JLL, recognized as the region's top retail agency team. This is a fast-paced, high-energy environment where exceptional results are the standard and collaboration drives success.

Role Overview We're seeking a highly organized person to support our market-leading retail investments team. This role combines operational excellence with marketing coordination, focusing on project management, process optimization, and content creation rather than hands-on design work. You'll be the operational backbone that enables our brokers to maintain their market-leading performance.

Key Responsibilities

Operations Management

• Streamline team operations and implement efficient processes to support high-volume transaction activity
• Coordinate project timelines across multiple retail investment campaigns and transactions
• Manage schedules, meeting coordination, and administrative workflows (working in collaboration with the team Executive Assistant)
• Maintain client databases and transaction tracking systems
• Support deal progression from initial brief through to completion
• Prepare comprehensive reports and performance analytics for senior leadership

Marketing Coordination

• Develop and manage marketing briefs for external agencies and suppliers
• Coordinate with external marketing companies on campaign development, ensuring brand compliance and quality standards
• Oversee production timelines for marketing materials, digital assets, and property presentations
• Create and maintain marketing content calendars aligned with campaign launches and market activities
• Manage relationships with external creative agencies, photographers, and marketing vendors
• Produce internal marketing materials, proposals, and client communications
• Monitor campaign performance and coordinate feedback loops with external partners

Project Management

• Lead cross-functional projects involving multiple stakeholders and tight deadlines
• Implement and maintain project management systems and methodologies
• Ensure all deliverables meet quality standards and deadlines
• Coordinate between internal teams, clients, and external service providers

Essential Requirements

• Proven experience in operations or project management roles, preferably in professional services or real estate
• Strong organizational skills with demonstrated ability to manage multiple concurrent projects
• Experience coordinating with external vendors and managing supplier relationships
• Solid understanding of marketing principles and campaign development processes
• Proficiency in project management tools and systems
• Excellent written and verbal communication skills
• Ability to thrive in a fast-paced, high-performance environment
• Strong attention to detail and quality control mindset

Preferred Qualifications

• Experience in commercial real estate or professional services marketing
• Background in coordinating marketing campaigns with external agencies
• Knowledge of retail property markets (beneficial but not essential)
• Familiarity with CRM systems and marketing automation platforms
• Project management certification or formal training

What We Offer

• Opportunity to work with the region's top-performing retail investments team
• Dynamic, high-energy work environment with significant growth potential
• Exposure to Australia and New Zealand's premier retail property transactions
• Collaborative team culture focused on excellence and results
• Competitive remuneration package

This role is perfect for someone who excels at coordination and project management rather than hands-on marketing execution, allowing you to focus on what drives results: exceptional organization, strategic thinking, and seamless campaign coordination.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.