Master Data Entry & Support Officer

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Introduction:
The Signal Group is one of Australia’s largest staff identification and branded merchandise providers. We specialize in creating high-quality branded products for businesses, events, and organizations nationwide. With a reputation for excellence and innovation, we pride ourselves on delivering exceptional products and outstanding customer service.

THE ROLE

This role plays a critical part in ensuring that all customers receive timely, accurate and detailed information and updates about all new and existing sales queries.

Key responsibilities will include;

Answering inbound phone calls to provide support, information & answers on new and existing orders and queries.
Review multiple different computer systems to retrieve and update information relating to sales, including financial systems, CRM’s, inventory systems and e-commerce websites.
Telephone customer coaching and support.
Process customer and supplier purchase orders.
Customer master data updates and other required data entry.
Knowledge of website sales processing, customer orders and quotes across different systems.
Creating and updating products in the system.
Maintaining data integrity and accuracy.

YOUR BACKGROUND

Strong Communication Skills
Tech savvy, likes to use and learn about new systems.
Experience in a customer service-based role, enjoys helping customers to have the best experience.
High attention to detail with accurate and efficient data entry skills including experience with e-commerce platforms.
Problem solver, solutions minded.
Determined to get a resolution for the customer.

BENEFITS

Hotel and Dining Discounts
Birthday Leave
Lifestyle Platform with 400+ retailer discounts
Salary Sacrificing/Financial Education and benefits
Career Progression/Mulpha Academy/Study Assistance
Wellbeing Hub/Healthcare Discounts/Employee Assistance Program
Free Car Parking/Car Parking Discounts at some of our Offices/Venue

APPLICATIONS

Apply online today, we look forward to hearing from you