Medical Assistant - Assisted Living Support (Post-Acute Practice)

Job Title: Medical Assistant - Assisted Living Support (Post-Acute Practice)

Position Overview: Under provider supervision, the Medical Assistant (MA) will perform a variety of medical and clinical support functions within a post-acute practice to support the Assisted Living Facility (ALF) side of business. The MA will provide essential remote support to the triage nursing team, providers, and administrative team, ensuring the smooth delivery of coordinated care to residents in ALFs.

This is a hybrid position: Remote, on-site at facilities and occasionally in office at Greenwood Village.

Duties and Responsibilities:

• Patient Documentation & Preparation
• Obtain patient medical histories, chart preparation, medication reconciliation, patient allergens, hospital encounters, radiology reports, and relevant lab work for provider review.
• Prepare patient charts for provider visits in ALF settings to streamline care delivery.
• Communication & Coordination
• Answer incoming calls from dedicated ALF support phone lines, transcribe voicemails, and coordinate appropriate responses from providers and nursing staff.
• Act as a central communication point between providers, facility staff, patients, and their families to support quality coordinated care.
• Coordinate receipt and review of patient educational materials after provider visits, if needed.
• Administrative Support for Providers & Nursing Staff
• Assist providers and nursing teams with form completion, including physician orders, referrals, and scheduling follow-up care as directed.
• Manage practice eFax by routing documents to the correct designee, uploading files to patient charts, and coordinating the return of signed documents and orders.
• Scheduling & Workflow Management
• Review scheduling and provider instructions for upcoming diagnostic tests, procedures, and treatments for ALF residents.
• Schedule patients for visits and coordinate directly with providers and ALF staff to ensure all necessary preparations are in place.
• Care Management & Prior Authorizations
• Support the nursing team with Care Management programs, including scheduling calls with facility staff, maintaining metrics, and reviewing resident information.
• Initiate and process prior authorizations as required for patient treatment plans.
• Logistics Support
• Assist with occasional deliveries to facilities, including medical supplies or documents, to support providers and staff in the ALF setting.
• Project Support
• Complete various tasks and projects as assigned by administrators to support the ongoing development and efficiency of the ALF side of the practice.

Expectations

• Professional Communication: Communicate clearly and effectively in a courteous and friendly manner with all parties, upholding professionalism and practice protocol.
• Attention to Detail: Perform tasks with a high level of detail and organization to maintain patient safety and confidentiality.
• Documentation Quality: Ensure accurate and proper documentation within patient charts for all interactions, including those with patients, families, partners, and ALF staff.
• Adherence to Protocols: Maintain strict confidentiality and adhere to safety, environmental, and infection control standards.
• Professionalism: Maintain knowledge of practice policies, ALF regulations, administrative processes, and organizational standards.

Certification: Completed Medical Assistant certification from an accredited institution or equivalent demonstrated experience.

Qualifications:

• Experience with Assisted Living Facility (ALF) regulations and compliance requirements.
• Experience with electronic medical records (EMR) and telemedicine platforms.
• Excellent communication and organizational skills.
• Ability to collaborate with multidisciplinary teams, including healthcare providers, specialists, home health agencies, and family members.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Internal Medicine
• Primary Care

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Greenwood Village, CO 80112