Medical Billing And Coding Specialist

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Are you interested in joining a fun team of diverse clinicians and individuals who are passionate about providing quality and effective mental health services in-person and through telehealth? Are you looking for schedule flexibility and a better work/life balance?? Look no further. Come join us at TruTherapy!

Our company
We are proud of the company culture we've built as we've grown over the past 8 years to make TruTherapy a place that people love to come to work at every day. At TruTherapy, we see every day as a chance to create a positive impact for our clients and team members. We have a diverse team at TruTherapy. Whether you're looking to start your career or grow an existing one, you will find a great work/life balance here. Although we take client treatment very seriously, we believe that work should be fun too! Company outings, catered lunches, group contests, and games are a few exciting things you can look forward to while working at TruTherapy.

About the position
We are seeking a full-time Patient Accounts & Billing Representative to join our front office administrative team. In this role, you will support our billing department by ensuring accurate patient accounts, timely claim processing, and positive client communication around billing and benefits.

This position is ideal for someone who is organized, detail-oriented, and comfortable discussing financial responsibilities while maintaining empathy and patience. You will collaborate closely with clinicians, care coordinators, and outside providers to ensure a smooth billing experience for our clients.

Schedule: Monday–Thursday, 8:30 AM – 12:30 PM and 1:30 PM – 6:30 PM (1-hour lunch break); Friday, 8:00 AM – 12:00 PM.

A few job functions you can expect from this position:

• Maintain and manage patient accounts, including payment posting and balance review
• Verify insurance eligibility and behavioral health benefits prior to services
• Submit claims, resolve claim rejections/denials, and manage accounts receivable (AR)
• Communicate with clients regarding billing questions, outstanding balances, and payment plans
• Support clients by explaining insurance coverage, financial responsibilities, and billing policies
• Work collaboratively with the billing team to ensure accurate and timely claim processing
• Assist the front office team with check-in/check-out and scheduling as needed
• Communicate professionally with insurance representatives, referral sources, and outside providers
• Maintain accurate documentation and follow HIPAA compliance standards
• Support administrative tasks and contribute to smooth daily operations

Requirements:

• Minimum 2 years of healthcare billing experience
• Experience with verifying insurance eligibility and benefits
• Experience submitting claims and working AR
• Familiarity with CPT codes and general medical billing practices
• Experience using EHR systems and billing software

Skills Needed:

• Strong communication & de-escalation skills—especially when discussing billing concerns
• Ability to explain insurance processes and financial responsibilities clearly and compassionately
• High attention to detail and accuracy when managing accounts
• Personable, patient, and empathetic approach when supporting clients
• Ability to prioritize, multitask, and stay organized in a fast-paced environment
• Team-oriented mindset with willingness to help where needed
• Proficient with multi-line phones, Microsoft Word & Excel, and texting/communication platforms

************** BENEFITS **************

Some of the many perks we offer at TruTherapy include 401K matching, paid holidays (including the employee's birthday because we never miss an opportunity to celebrate you!), and paid time off.

Apply now
If you are interested in applying for an care coordination specialist position at TruTherapy, please submit your resume. For the quickest response time, please feel free to send us a message on Indeed with any questions.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Paid time off

Application Question(s):

• Kindly confirm whether the schedule, Monday-Thursday 8:30 AM-1:30PM (lunch) 2:30PM-6:30PM and Friday 8AM-12PM, is suitable for you on a long-term basis. Please note that, due to operational requirements, the schedule will be fixed and cannot be adjusted at a later date.
• This position requires you to come into the office 40 hours/week. Remote/Contractor positions are not available. Are you looking for an in-office position?

Experience:

• Medical scheduling: 2 years (Required)

Work Location: In person