Medical Office Assistant

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This position is for a full-time MOA for general surgeon Dr. Jonathan Ramkumar.

The MOA is a front-line employee and a valuable member responsible to support and work in close collaboration with general surgeons and their MOAs. The successful candidate will be responsible for greeting patients, scheduling appointments/surgeries, answering incoming calls, managing the front desk and will be responsible for all front office operations. The ideal candidate for this position will have excellent communication and customer service skills, as well as the ability to multitask and prioritize efficiently in a fast-paced environment.

Responsibilities :

- First point of contact with patients and visitors, in person or on the telephone
- Schedule/manage office medical appointments, coordination with hospital for booking of surgeries/endoscopy procedures
- Perform a variety of administrative tasks (faxes, mail, messaging, arrange follow up ​etc.)
- Advise patients by answering their questions within scope
- Booking follow-ups and coordinating referrals for further tests and consultations
- Filing of incoming electronic faxes which include test results, referral letters, etc.
- Maintain accurate and detailed patient records in Accuro EMR
- Protect patients' rights by maintaining confidentiality of personal health information

Qualifications/Skills:

· Experience as a Medical Office Assistant is required
· Certification by a Medical Office Assistant Program is favourable
· Previous experience with an electronic medical record (EMR) program (Accuro)
· Strong interpersonal skills with ​attention to detail;
· Desire to work with diverse patients requiring clinical and surgical management;
· Individuals who are positive and adaptable to a fast-paced environment.

Please email us your resume and cover letter if interested in the position.

We appreciate your interest in our position, however only those being seriously considered for the position will be contacted. We will continue accepting applications until the position has been filled.

Job Types: Full-time, Permanent

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

• Extended health care
• On-site parking
• Paid time off

Ability to commute/relocate:

• Nanaimo, BC V9S 2B5: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Medical Office Assistant: 2 years (required)

Work Location: In person