Medical Office Assistant

Unify Health Clinic

A multi-disciplinary medical clinic seeking full-time Medical Office Assistant ( MOA) to join our team.

Medical services: Family medicine (Family Health Organization), Cardiology, Urology, Internal Medicine, Orthopedics, Dermatology, Physiotherapy, minor surgical procedures and cosmetics.

Job Purpose:
The Medical Office Assistant is essential in maintaining the efficiency and effectiveness of our healthcare operations. This role involves managing patient interactions and administrative tasks to support the smooth functioning of our office. The Medical Office Assistant serves as the first point of contact for patients, ensuring a welcoming environment and seamless communication between patients and healthcare providers.

Beyond daily tasks, this position is vital in upholding the overall patient experience and contributing to the reputation of our healthcare practice. The Medical Office Assistant plays a key role in enhancing operational workflows, improving patient satisfaction, and supporting the healthcare team in delivering exceptional care. By ensuring accuracy, timeliness, and professionalism, they directly influence the quality of service and create a supportive, efficient environment for both patients and staff. Their work helps optimize our healthcare delivery and maintain a positive, trusted practice in the community.

Key Responsibilities:

• Appointment notifications informed to the patient immediately via call, text or email
• Upload appointment confirmation to the chart with appropriate labels
• Multitasking on the daily to support the office flow and volume of work
• Meet and greet patients, first point of contact
• Check in patients and verify health cards
• Booking appointments
• Prioritizng all calls -inbound calls/ outbound calls
• Incoming faxes (using Phelix)
• Manage and update appointment notifications in description add full date and time of appointment and send to Pateints via Medeo
• OR call patient with details even though it says "Patient has been notified by office"
• Add documents to patient charts
• Forward relevant information to family doctors
• Approve and manage online bookings
• Review and manage incoming emails
• Adding documents to charts, forwarding to family doctor
• All urgent tasks to be attended same day
• Change due date 3 days to follow up or according to the urgency of the new task (New Implementation)
• Scan and file documents as needed
• Provide receipts to patients or email them via Juvonno
• Ensure the scan tray (behind the desk) is emptied daily
• Manage invoices for patients via PatientServ
• Log in to Slack
• Charge patients for various services via POS

Experience, Education and Designations:

• 3+ years of direct work experience in a medical or healthcare office setting
• Diploma or certification in Medical Office Administration, Healthcare Administration, or a related field
• Experience in patient scheduling, medical records management, and handling insurance billing and claims
• Proficiency in using healthcare software
• Demonstrated ability to manage front-office tasks, including patient intake, appointment coordination, and correspondence with healthcare providers
• Experience in maintaining patient confidentiality and complying with healthcare privacy regulations
• Strong organizational skills with the ability to handle multiple administrative tasks in a fast-paced healthcare environment
• Basic clinical knowledge to assist with patient care, such as taking vital signs or preparing exam rooms
• Excellent communication and interpersonal skills to provide superior patient care and collaborate effectively with medical staff

Previous experience required. If you feel after reading this you are the right candidate for the position, please forward your CV.

Job Type: Full-time

Pay: $19.00-$21.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Dental care
• Extended health care
• On-site parking

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Application question(s):

• What EMR Systems do you have experience with?

Experience:

• Medical office: 1 year (required)

Work Location: In person