Medical Office Assistant-Moa (Full Time)

Terra Nova Medical is a Family Practice Clinic. Our team supports 22 Physicians, 8 Nurse Practitioners and 4 Allied Health Professionals.

We are currently hiring two energetic Medical Office Assistants to join our team in January 2025 at Terra Nova New Westminster! The ideal candidate for this role is a successful team player with experience multitasking in a dynamic, fast- paced work environment, and has open availability. This is an exciting opportunity to be part of a healthcare team that values quality patient care and team collaboration.

Responsibilities and Duties

• Deliver the highest level of customer service both in person and over the phone.
• Welcome, greet, assist, give direction to clients/patients.
• Schedule and confirm medical appointments, schedule clients for tests and follow-up appointments.
• Receive and make phone calls, send faxes, send emails, create referrals.
• Receive and communicate messages for medical staff and patients.
• Maintain accurate electronic medical records: update addresses, phone numbers, personal information.
• Assist health care providers in measuring height and weight for patients.
• Perform office-related duties, both clerical and administrative, to ensure services are provided efficiently and effectively.
• Demonstrate knowledge of medical terminology.
• Prepare and coordinate client consultations, laboratory, x-ray and other diagnostic tests ordered by health care providers.
• Coordinate submitting referrals to specialist offices and hospitals.
• Assist in assessing the quality of patient/client care.
• Follow organizational guidelines and protocols; participate in implementing organizational protocols.
• Comply with all privacy and confidentiality guidelines, including HIPAA regulations.
• Perform other duties that may be assigned as required.

Qualifications and Skills:

• Strong organizational and interpersonal skills.
• Excellent communication skills and a customer service-oriented approach.
• Familiarity with medical terminology and healthcare environment is an asset but not required.
• Proficient in the use of computer programs and medical softwares.
• Able to multitask and handle pressure during busy periods.

We offer :

• Competitive salary based on experience and job duties.
• Opportunity to be mentored by a seasoned team of MOAs in Richmond for those with no experience but a willingness to learn.
• The chance to be part of the expansion of an established medical clinic brand into a larger organization.

Education:

Grade 12

Requirements:

• Fluency in English
• Both weekday & weekend availability is a must
• 5 days/week
• MOA experience is an asset
• Familiarity with JUNO/OSCAR is an asset
• Working knowledge of Word and Excel, although more extensive computer knowledge is an asset. Minimum 45 words per minute typing speed with high accuracy.

At Terra Nova Medical Clinic, we believe in providing high-quality patient care while supporting our staff in their career growth. We are excited to welcome a new member to our team, regardless of their level of experience. If you're a team player who's willing to learn and contribute to a positive work environment, we would love to hear from you.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Terra Nova Medical Clinic is an equal opportunity employer.

Hours: 35-40 per week

Job Types: Full-time, Permanent

Pay: From $21.00 per hour

Benefits:

• Dental care
• Extended health care
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Every Weekend
• Monday to Friday
• Weekends as needed

Application question(s):

• Are you authorized or eligible to work in Canada?
• When are you available to start working with us?

Work Location: In person

Application deadline: 2024-12-20