Medical Office Assistant/Receptionist

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Medical Administrative Assistant

The Ingersoll Nurse Practitioner-Led Clinic is currently seeking a Full Time (1) FTE Medical Administrative Assistant (Maternity Leave Contract) to work along side our team of inter-professional primary health care providers.

The Ingersoll NPLC medical administration team performs all administrative and reception functions, and assists our Inter-professional primary health Care team to effectively and efficiently serve our patients on a daily basis.

Duties and Responsibilities

• Provide reception and administration functions during daytime and evening office hours according to the administration schedule
• Warmly receive and greet visitors and patients, accounting for their arrival in the Electronic Medical Record System (Telus)
• Assess patients, visitor and callers needs and direct them to the appropriate staff person or most pertinent health care provider
• Schedule patient, specialist and diagnostic testing appointments according to clinic policies and procedures
• Ensure that the reason for appointments is clearly stated in the Electronic Medical Record System
• Ensure that all patient information is updated in the EMR at each visit including Health Card numbers, telephone numbers, addresses and all other pertinent demographics
• Provide patients with enrollment forms
• Explain the clinic model of care to patients and book new patient meet and greet appointments
• Monitor patient flow
• Prepare, maintain, update, retrieve, track and file charts manually (as needed) and electronically
• Prepare referral and consultation letters as directed
• Revise providers’ schedules as directed
• Maintain inventory of necessary forms and supplies
• Schedule rooms and resources bookings and ensure set up of rooms
• Maintain files, petty cash and inventory of office supplies
• Initiate crisis response procedures when necessary
• Ensure regularly, throughout the day, that the waiting room is neat and orderly
• Sort daily mail to be distributed accordingly
• Foster an enthusiastic team spirit through nurturing positive relationships among staff
• Perform reception, clerical and administrative support duties as per INPLC policies and procedures
• Other duties as may be assigned.

Qualifications

• College Diploma in Medical Administration
• 3 years experience in a health care setting performing similar duties
• Proficiency in typing and word processing, data input, voice mail
• Experience using Telus PS Suite EMR system
• Experience in dealing with the public in a mature and helpful manner
• Enthusiasm to serve a diverse community
• Ability to be flexible and adaptable
• Excellent communication skills
• Additional courses in computer and administrative skills an asset
• Ontario Secondary School Diploma

Job Types: Full-time, Permanent

Pay: $43,667.00 per year

Benefits:

• Dental care
• Extended health care

Work Location: In person