Medical Receptionist

Imaging Associates

Imaging Associates (IA) is a doctor-led, highly respected and rapidly growing radiology business with practices across Melbourne, Gippsland and Bass Coast, and Wagga Wagga. IA prides itself on providing cutting edge diagnostic imaging services with a focus on clinical and patient excellence.

Receptionist – Wonthaggi

Wonthaggi Hospital services the Bass Coast and South Gippsland shire communities and offers a range of services, including Pathology, Acute Ward, Radiology, Theatre and Maternity. The Imaging Associates team is excited by the opportunity to provide radiology services to the community in this region and seek to engage a highly qualified and dedicated radiography team providing a range of high-quality imaging services.

As the Receptionist for our Radiology department, you will act as the first point of contact for all patients. You will provide top-notch service and care to everyone who walks through our doors: compassion and empathy are key, and you will work collaboratively with our clinical team to ensure that our radiology service offering is provided in a professional and respectful way.

Key responsibilities include:

• Welcoming patients and providing them with information about their appointment
• Liaising with hospital staff to facilitate patient imaging
• Managing calls and patient bookings
• Responding to enquiries from patients and referrers
• Managing patient invoicing and receipting

What’s on offer?

• Join a friendly, experienced, and supportive team driven by providing quality and excellence in patient care
• Feel supported by a structured and tailored induction program designed to set you up for success in your new role and help you to develop and expand your skills
• Enjoy being part of the wider network of Imaging Associates’ clinics and access a world of opportunities for collaboration and continuous learning

To be successful, you will need to have:

• Exceptional customer service skills and communication skills
• Experience working autonomously and part of a team
• Strong attention to detail and commitment to quality outcomes
• Confidence with technology and the ability to learn new systems
• Availability to work across a roster (8-hour shifts) that covers the operational hours of 8am to 6pm (Mon-Fri)
• Experience in medical administration (highly regarded)

More about the team you’ll be joining …

In 2011, a team of dedicated radiologists set out to create a new radiology practice with a difference: different as a partnership of owner operators, and different as a practice that prioritised care and compassion first.

Imaging Associates was created and has been on an incredible growth trajectory ever since. With nine private clinics and counting, we are known for delivering high quality imaging and excellence in patient care into the community.

As our business grows, we are committed to fostering the development and growth of our team to continue delivering the quality service we are known for.