Meetings & Events Operations Supervisor

Radisson RED Galway is a new and exciting addition to Galway City, opening this winter. It will be the first Radisson RED property in Ireland and a welcomed addition to the city. Just like its sister properties; Radisson BLU Royal Hotel, Dublin, Dublin Royal Convention Centre and Velvære Spa, Radisson RED Galway has its own distinct personality.

We are searching for a dedicated and passionate Meetings & Events Operations Supervisor to join our team at Radisson RED Galway.

Radisson RED Galway is a hotel that reflects Galway's personality; combining urban energy, modern comforts, a love for the arts and a welcome like no other. The hotel will enhance the spirit through art, music and fashion with connectivity, passion and flair. Innovation is our heartbeat.

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. Radisson’s overarching brand promise is ‘Every Moment Matters’ with a signature ‘Yes I Can!’ service ethos.

About the role:

Radisson RED is on the lookout for an energetic and detail-oriented Meetings and Events Operations Supervisor to join our innovative team. If you thrive in a fast-paced environment and have a passion for crafting unforgettable experiences, we want you to help us run the RED meetings and events scene.

As our Meetings and Events Operations Supervisor, you’ll be the right-hand person to our Meetings and Events Manager, ensuring every event is executed with precision and flair. You’ll dive into the details, from coordinating to running the meetings and events on the day. Your mission is to make sure every event, whether it’s a high-powered meeting or a spectacular celebration, leaves our guests raving about RED!

You’ll be juggling a variety of tasks, working closely with clients to bring their vision to life, coordinating with contractors, managing event logistics, and supporting the setup and teardown process. Your keen eye for detail and stellar organisational skills will ensure everything runs smoothly and seamlessly. You’ll be the go-to person for troubleshooting and problem-solving, making sure every event hits all the right notes!

We’re looking for someone with experience in event management, excellent communication skills, and a knack for multitasking. You should be a proactive team player who’s ready to roll up your sleeves and dive right into the action! If you’re ready to bring your passion for events to Radisson RED and help us create the most talked-about gatherings, this is the role for you!

- Minimum experience: 3+ years of relevant experience in Meetings & Events.

- Minimum educational requirements: National academic qualifications / Degree in hospitality preferable.

Roles & Responsibilities:

1. Ensure the smooth running of the meeting & events department, where all aspects of the client and guest experience are delivered to the highest levels, ensuring both property and company standards are attained and adhered to.

2. Working proactively to maximise client and guest satisfaction, delivering a positive and responsive approach to enquiries and problem resolution.

3. Develops and implements strategies where the meeting & events department metrics are identified, communicated and delivered where reports and tracking tools are effectively maintained in line with defined initiatives & targets.

4. Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance whilst reflecting and promoting the company culture and values.

5. Prepares and is responsible for the departmental budget, ensuring that sales targets are realised, that costs and departmental inventory is controlled, that target productivity and performance levels are attained.

6. Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications and activities are controlled and undertaken in a timely manner.

7. Establish and deliver effective programmes that advances sales and profitability, which may include working with internal and external stakeholders as required, whilst incorporating environmental concerns.

8. Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Competencies & Skills Requirements:

1. Proven experience in a meeting & events role

2. Strong problem-solving capabilities with the ability to adapt to changing environments

3. Excellent leadership skills with a hands-on approach and lead-by-example work style

4. Commitment to exceptional guest service with a passion for the hospitality industry

5. Ability to find creative solutions, offering advice and recommendations

6. Personal integrity, with the ability to work in an environment that demands excellence, time and energy

7. Strong communication and listening skills, excellent speaking, reading and writing skills

8. Outstanding analytical and strategic skills improving the business from a financial perspective

9. Excellent ability to work collaboratively across functions and cultures in a global environment

10. Skilled with Microsoft Office software

11. An open, positive and communicative personality

12. Ability to handle multiple challenging priorities and assignments

What can Radisson RED Galway offer you:

- Competitive salary

- Ability to progress your career

- Meals on duty

- Employee and Friends and Family discounts available within the group (Radisson RED Galway, Radisson BLU Royal Hotel, Dublin, Velvære Spa, and Radisson Group Hotels)

Be part of the REDvolution where as our Creative you are REaDy to:

• Lend a helping hand, making sure that every job we undertake is delivered with personality and flair to the highest standards
• Be part of a team that places the guest at the heart of everything we do, creating personal and memorable moments
• Take pride in what you do, be on hand to make sure that what needs to be done is done well
• Collaborate with others, learn and grow from the experience, developing your own skills for future success
• Creatively work with others to deliver on the goals and targets that we have set ourselves
• Build meaningful and rewarding relationships whilst promoting the company culture and values
• Stay Safe, ensuring adherence and compliance to all legislation and due diligence requirements

ARE YOU?

• One to impress? Dynamic? Love people interaction with the skill to mix it up!
• Innovative? Creative with a positive mindset, love a challenge where you know there is a solution
• Engaging and self-motivated?
• Genuine? Want to be yourself? We love that and won’t change that, promise!

At Radisson Hotel Group we believe that people are our number one asset! As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

What are you waiting for? Come join us and make RED the place to be!

Job Type: Full-time

Benefits:

• Employee discount

Work Location: In person