Member Education Consultant

About CSC

At CSC, we know that it takes all of us working together, united as one, to guide our customers towards their retirement dreams. We’re proud to wear the government crest, and proud to serve those who serve our country.

Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through rich customer insights and world-leading investment strategies, we’re always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence.

With over $70B in funds under management, CSC has provided superannuation services to employees of the Australian Government and members of the Australian Defence Force for over 100 years. We are proud to serve those who serve Australia.

The drive to make a difference.

Your new role

As a Member Education Consultant, you will be working collaboratively within a diverse team who aims to provide information and general advice to help members develop the knowledge and skills to confidently manage their superannuation.

Your role will be instrumental in making superannuation knowledge accessible and straightforward for our members. This includes delivering information directly to members at their workplaces, including military bases, through educational workshops, general information sessions, one-on-one consultations and webinars. You’ll also connect with members through online services and provide a range of support services designed to help employers communicate these benefits effectively.

If you have a strong understanding of superannuation, excellent communication skills, and a customer first approach, this role offers an exciting opportunity to make a difference our members lives.

Please note: CSC supports a flexible approach to work. Travel is required for this position. We are open to applications across Australia in major cities.

What you need to excel

• You must be an Australian Citizen with ability to hold and maintain a baseline security clearance and Defence Security Pass
• RG146 qualification or ability to obtn this
• Current drivers licence with no restrictions
• Self-motivated and passionate about providing a great customer experience
• Excellent communication skills with experience delivering presentations to large audiences both virtually and in person
• Ability to communicate accurately and tailor a message to a broad range of individuals
• Capability to interpret legislation, rules and regulations
• APS and Military technical scheme knowledge is highly advantageous

What will you get in return?

• Permanent full time position
• Flexibility to work in the office, from home and on the road
• Be a part of a highly successful, diverse and supportive team
• Connect with members across Australia and deliver a service that makes a difference
• Benefit from CSC’s commitment to excellence through the core competency framework which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your role.

How do I apply?

To apply for this position, please upload your current resume and include a short summary outlining your suitability for the role. For any queries relating to this role, please contact tina.phengrasmy@csc.gov.au.

• Applications close: Sunday 31 November 2024
• Please note: Agency submissions will not be considered for this position

More about CSC:

Visit our careers page to discover more about CSC, our core competencies and employee benefits: https://www.csc.gov.au/Members/About-CSC/Careers