Member Service Officer

Life Credit Union is a socially responsible financial institution dedicated to delivering exceptional value and service to our members, which we have been providing for over 55 years. Established in 1968, Life Credit Union is among the largest Credit Unions in Ireland with assets of 180 million euro and a membership base of over 38,000. We currently operate 4 branches in Main Street Naas; Monread, Naas; Maynooth and Newbridge.

Offering a range of ethical financial services, membership is open to anyone living or working in Naas, Maynooth, Newbridge and surrounding areas. Our main services are savings accounts and flexible loans for members.

As a Credit Union, we are different. The more members do business with us, the more we can give back to the community. We are a not-for-profit organisation, so the money we make goes directly back to our members. That’s what sets us apart from our competitors. That’s what makes us unique.

Every member of our team is dedicated to providing a professional, welcoming and efficient service to our members. We take great pride in our work, and in making sure that our members’ needs are met in the best way possible.

Life Credit Union are now recruiting for a Full -Time Member Service Officer on a Permanent contract. The Member Service Officer will be responsible for carrying out a range of administrative and operational activities that contribute to the effective running of the credit union.

The Member Service Officer is on the front line of service provision for Life Credit Union and is the warm, professional friendly face that greets members and embodies our culture and ethos. Excellent Customer Service skills and attention to detail is a must in this role.

The position is Full - Time (37.5 hours p/week) over Tuesday to Saturday;

Tuesday, Wednesday Friday; 9.00 am to 17.15 pm

Thursday; 9.00 am to 20.15 pm

Saturday; 9.00 am to 13.30 pm

The successful candidate must be available to work in any branch office; Main St, Naas; Main St, Maynooth; Main St, Newbridge; Monread Centre, Naas; or other such location as may be determined by the credit union within the common bond.

The successful candidate will be required to satisfy the minimum competency requirements as set out in the Central Bank Guidelines, (QFA/APA). The Credit Union will provide financial support for the successful candidate to obtain this qualification if they do not have it currently.

Reporting directly to the Branch Manager the Member Service Officer will provide an efficient and helpful service to members including, but not limited to:

• Dealing with member services transactions, such as cash transactions, account opening and operation.

• Dealing with front line and back office administration functions, including filing, scanning, data input and payment allocation.

• Balancing own batch on a daily basis.

• Promoting the products and services of the Credit Union in daily member engagement.

• Support Business Development offsite promotional days

• Contribute to the achievement of company and department targets and goals.

• Dealing with member queries on any Credit Union related matter.

• Co-operation with manager in the development and/or implementation of new technology or services

• To be aware of and compliant with various procedures, legislation and regulations governing Credit Union operations.

• To be aware of and comply with all Health Safety regulations as directed by the credit union.

• To undertake such other reasonable and lawful duties as may be directed from time to time by the manager.

Education, Skills Experience Required:

• Leaving Certificate or equivalent qualification.

• Excellent knowledge of Microsoft applications.

• Strong problem solving skills.

• Excellent accuracy and attention to detail required

• Customer Focused, with friendly and professional manner

• Ability to perform under pressure and work on own initiative

• Excellent written and verbal communication skills

• Flexible and be able to respond to changing business requirements.

• Excellent team player and a 'can-do' attitude.

• Ability to be able to multitask while maintaining high standards.

Life Credit Union aims to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies, and abilities to work collaboratively to enhance the service we provide to all of the members we serve.

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