Member Service Representative

Join Southwest Louisiana Electric Membership Corporation (SLEMCO) as a Full-Time Member Service Representative in Lafayette, LA, and be part of an organization dedicated to customer-centric service in the electric cooperative industry. This onsite role offers an exciting opportunity to engage directly with our valued members, ensuring their needs are met with excellence and integrity. You'll be at the forefront of our energetic and professional culture, contributing to a collaborative team that values forward-thinking solutions. Your skills in customer service will be put to great use as you help improve member experiences daily.

Compensation for this position is competitive and based on an Hourly wage, reflecting your dedication and expertise. You will have benefits such as Medical, Dental, Vision, 401(k), RS Pension, Life Insurance, Long Term Disability Insurance, Health Savings Account, Paid Time Off, and Snack/Drink Room. Take the next step in your career and be a part of a company that truly values its employees and community.

A LITTLE ABOUT SOUTHWEST LOUISIANA ELECTRIC MEMBERSHIP CORPORATION (SLEMCO)

Today, SLEMCO is one of the nation's largest and most highly regarded electric cooperatives. SLEMCO, like thousands of other member-owned cooperatives, was founded on the principle that a group of people working together can achieve their goals better and more efficiently than any individual can on his or her own. And it is our hard-working and dedicated employees that make it work.

ARE YOU EXCITED ABOUT THIS MEMBER SERVICE REPRESENTATIVE JOB?

The Member Services Representative at Southwest Louisiana Electric Membership Corporation (SLEMCO) plays a vital role in delivering exceptional service to our members in Lafayette, LA. This position focuses on providing courteous, accurate, and efficient assistance through both phone and in-person inquiries, ensuring that members fully understand their accounts and the billing process. Professionals in this role are tasked with promptly addressing member inquiries, resolving complaints, and making necessary account adjustments while maintaining meticulous attention to detail. Responsibilities include managing pre-bill reports, processing meter exchanges, and handling disconnection notices for non-payment.

By fostering positive relationships through effective communication and problem-solving, the Member Services Representative ensures the integrity of account information and contributes to a respectful and professional atmosphere within the organization. Additional duties may be assigned by the Member Services Supervisor, allowing for a dynamic and engaging work experience.

WHAT WE'RE LOOKING FOR IN A MEMBER SERVICE REPRESENTATIVE

To excel as a Member Services Representative at Southwest Louisiana Electric Membership Corporation (SLEMCO), candidates must possess a diverse skill set that enhances their effectiveness in providing outstanding member service. A high school diploma or equivalent is required, along with excellent active listening and communication skills to understand and address member inquiries effectively. Proficiency in Microsoft Office, particularly Word and Excel, and the ability to troubleshoot software and hardware issues are essential for daily operations. A solid understanding of accounting principles and basic math, including arithmetic and algebra, is necessary for handling billing inquiries accurately. Candidates should be adept with a 10-key calculator and general office equipment.

The ability to prioritize tasks, meet deadlines, and work independently is crucial for success in this role. Strong customer service orientation and teamwork skills are also vital, as representatives collaborate to foster positive member relationships and resolve issues promptly. Working conditions may require flexibility, including potential evening, weekend, or holiday shifts.

Knowledge and skills required for the position are:

Required:

• High school diploma or equivalent.
• Excellent active listening and communication skills.
• Proficiency in Microsoft Office (Word & Excel) and comfort troubleshooting software/hardware issues.
• Strong understanding of accounting principles and basic math including arithmetic and algebra.
• Proficient with 10-key calculator, computer, and general office equipment.
• Ability to prioritize tasks, meet deadlines, and work independently.
• Accurate and efficient in generating and interpreting computer reports.
• Strong customer service orientation and teamwork skills.

Working Conditions & Physical Demands:

• May be required to work evenings, weekends, holidays, or during emergencies as needed.
• Work is primarily performed in an office environment with moderate noise.
• Requires hand-eye coordination and fine motor skills for computer and office equipment use.
• Must be able to push, pull, lift, and/or carry up to 20 pounds.
• Must have strong listening skills and the ability to communicate effectively in person and by phone.

JOIN US!

If you think this job is a fit for what you are looking for, great! We're excited to meet you!