Membership Administrator

Membership Administrator - Part Time - 26-29 hours per week.

Reports to: Club Manager

Job Purpose: To be part of the Reception team delivering a friendly, front of house welcome and organised, effective methods.

Above delivered by:

-Creating an excellent first impression of the gym by providing a warm welcome, professional appearance and pleasant manner at all times. Plus saying goodbye to members and users of the gym as they exit.

-Provide exceptional customer experience to all members, guests and users of the facility.

-Selling and inputting membership sign ups and help current members with their membership queries using the Clubwise system.

-Managing current memberships including courtesy calls, managing and telephoning memberships in arrears and recovering monies.

-Upselling and providing information on products and services.

-Registering prospective members and guiding them to the correct person.

-Handling telephone enquiries, including calling prospective members, recording messages from incoming calls and transferring calls.

-Recording and managing accurate records of all queries, feedback, lost property and maintenance issues.

-Maintaining a clean and tidy environment, both behind and in front of the counter and some of the fitness areas.

-Delivery of quality tours of the club.

-Ensuring the safety and security of visitors, members and staff at all times and taking a responsible attitude towards maintaining the premises and facilities of the club including implementing area checklist sheets and open and close check sheets.

-Undertake other duties of a similar professional nature at the request of the Club Manager.

Job Type: Part-time

Expected hours: 26 – 29 per week

Benefits:

• Company pension
• Free parking
• Gym membership
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Work Location: In person

Application deadline: 13/12/2024