Mental Health Clinic Receptionist/Patient Account Representative

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MENTAL HEALTH CLINIC

Part-time RECEPTIONIST/Patient Account Representative

Our private mental health practice is seeking an experienced receptionist who has also worked with insurance and patient accounts. The preferred candidate has a minimum of 2-3 years of experience in this role at a previous mental health/medical practice facility.

Basic Duties and Responsibilities:

• Answers multi-line telephones courteously, assists callers, and documents clearly
• Verifies new client insurance eligibility, inputs demographic information, sends and receives intake forms, schedules new appointments
• Verifies client information, checks clients in or out promptly, schedules follow-up appointments
• Collects client copays, coinsurances, and/or balances confidently
• Maintains therapists’ schedules
• Demonstrates experienced with electronic medical record systems, Word and Excel computer programs, and accurate data entry
• Reviews accounts for overdue insurance or patient payments
• Manages accounts in collections; manages discharge reports
• Assists billing manager with other tasks
• Uses and oversees fax/printer, scanner, and other office machines
• Addresses medical record requests and other office needs
• Receives, sorts, and routes phone messages, mail, and faxes
• Maintains files and records
• Other clerical duties as needed such as filing, photocopying, collating, and completing special assignments
• Maintains office supplies, forms, and office stationery
• Maintains a tidy appearance of the office and waiting room

Knowledge, Skills, and Abilities:

• Professional, respectful, caring approach toward clients and staff
• Demonstrates initiative, willingness to learn, a positive attitude, honesty, and integrity
• Team-orientation with office staff and owner
• Calm approach to problem-solving and stressful situations
• Uses excellent written and oral communication skills
• Manages time and priorities effectively
• Strong organization, attention to detail, accurate data entry, and excellent computer skills
• Understands HIPAA guidelines and maintains confidentiality

Job Type:

32hours/week, Monday - Thursday

Education:

• High School but Associate degree (Preferred)

Wages: To be discussed

Experience:

• 2-3 years medical/mental health receptionist/administrative assistant

Benefits:

• Flexible schedule

Start time:

• 9AM

End time:

• 5PM

Schedule:

• Monday - Thursday
• No weekends
• Day shift
• 8 hour shift

Typical end time:

• 5PM

Typical start time:

• 9AM

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture

Job Type: Part-time

Pay: From $17.00 per hour

Benefits:

• Flexible schedule

Ability to Commute:

• Brookfield, WI 53005 (Required)

Ability to Relocate:

• Brookfield, WI 53005: Relocate before starting work (Required)

Work Location: In person