Mep Inside Sales Representative

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We are a leading wholesale distributor dedicated to providing top-tier plumbing, electrical, HVAC, and industrial safety products. We serve as the trusted partner for mechanical contractors, electricians, builders, and facility managers by delivering exceptional service and technical expertise.

Job Summary

We are seeking a highly knowledgeable Mechanical/Electrical/Plumbing (MEP) Inside Sales Representative with a minimum of 10 years of industry experience. Based at our branch facility, you will serve as the primary technical advisor and sales expert for our trade customers. You will leverage your extensive product expertise across multiple trades to manage accounts, process complex orders, and drive counter and phone sales growth.

Key Responsibilities

• Customer Support: Assist walk-in counter customers and phone-in clients with product selection, order placement, and technical inquiries.
• Multi-Trade Consultation: Provide expert guidance across plumbing systems, electrical components, HVAC equipment, and workplace safety gear.
• Order Management: Process quotes, purchase orders, and returns accurately using our proprietary ERP inventory system.
• Technical Sourcing: Locate hard-to-find parts and coordinate with vendors to secure specialized products for complex job requirements.
• Account Retention: Proactively follow up on open quotes, track backorders, and resolve customer service issues to maintain high retention.
• Showroom Merchandising: Maintain an organized counter area and ensure promotional safety and tool displays are fully stocked.

Qualifications & Skills

• Experience: Minimum of 10 years of inside sales or counter experience within plumbing, electrical, or HVAC wholesale distribution.
• Product Knowledge: Strong cross-functional understanding of lighting, electrical wiring/panels, BAS systems, tools and OSHA/safety compliance products.
• Customer Service: Proven track record of building trust and managing high-volume trade desks with professional contractors.
• Problem Solving: Excellent troubleshooting skills to identify alternative product solutions when primary stock is unavailable.
• Tech Savvy: High proficiency with wholesale ERP systems, inventory management software, and point-of-sale (POS) systems.
• Efficiency: Ability to thrive in a fast-paced environment, multi-task, and manage heavy phone or counter traffic.

Pay: $34,500.00-$69,500.00 per year

Benefits:

• Flexible schedule
• On-site parking
• Paid time off
• Store discount

Ability to commute/relocate:

• Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

• Inside sales: 10 years (required)

Licence/Certification:

• G (required)

Work Location: In person