Mexico Human Resources Manager

Position Summary
The Human Resources Manager reports to the Vice President of Human Resources and is responsible for performing a variety of human resources professional tasks in the following functional areas: The Human Resources Manager will play a pivotal role in fostering a positive and inclusive work environment, managing payroll, onboarding and offboarding, employee relations, and supporting overall HR functions. This position is based in our Guadalajara, Mexico, call center and requires close collaboration with the Director of Call Center Operations.
Essential Functions
Payroll

• Manage end-to-end payroll processing for employees, including calculating wages, benefits, taxes, and other deductions.
• Collaborate with payroll providers to ensure timely and accurate payroll processing.
• Prepare and maintain payroll records, reports, and documentation in compliance with company policies and federal, state, and local regulations.
• Review, investigate, and respond to information requests from labor and fiscal authorities.

Employee Relations

• Implement policies and procedures to foster a positive, healthy, and inclusive workplace culture.
• Review and update the company’s internal work regulations and supervise compliance.
• Handle employee relations matters, conduct investigations, and address conflicts.
• Coordinate, review, and issue progressive discipline actions with managers and labor attorneys.
• Coordinate employee recognition activities.

Human Resources Compliance

• Ensure compliance with local labor and fiscal laws and regulations.
• Keep abreast of changes in employment legislation and update policies accordingly.
• Work closely with the VP of HR and labor attorneys to address HR-related legal matters.
• Maintain and update personnel files with all required legal, fiscal, and personal documentation, including employment contracts.

Performance Management

• Develop and implement performance management processes.
• Provide guidance to managers on performance improvement plans.
• Conduct regular performance reviews and contribute to employee development plans.

Training and Development

• Identify training needs and develop training programs for employees.
• Facilitate training sessions on various topics and professional development.
• Monitor and track employee development and training progress.
• Ensure compliance with annual training requirements established by law.

Compensation and Benefits

• Administer compensation and benefits programs in compliance with fiscal regulations, including grocery vouchers, life insurance, profit sharing, employee vacations, and other paid time off.
• Stay updated on market trends to ensure competitive compensation packages.
• Work with external vendors to manage employee benefits.

Talent Acquisition

• Lead the recruitment and selection process to ensure the hiring of qualified candidates.
• Develop and implement effective recruitment strategies to attract top talent.
• Collaborate with hiring managers to understand staffing needs and maintain a talent pipeline.

Workers Union

• Manage the company’s relationship with the workers' union.

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Other Duties
This job description does not state or imply that these are the only duties to be performed by the employee. It is not intended to provide a detailed or step-by-step account of every procedure or task. The incumbent is expected to perform any other duties necessary for the effective operation of the department.
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Work Environment
This position is conducted in an office environment, with a moderate noise level. Travel will be required to receive training, attend meetings, and develop relationships with other professionals. Evening and weekend work may be necessary based on workload.
Travel
The candidate must be eligible for travel to ResortCom US offices in Las Vegas, NV. Travel to the US may be required at least one to three times per year, depending on company needs.

Tipo de puesto: Tiempo completo

Required Education and Experience

• Bachelor’s degree in human resources, Business Administration, or a related field.
• Bilingual (English and Spanish).
• Experience in hospitality, preferably in a call center environment.
• In-depth knowledge of Mexican labor laws and regulations.
• Minimum of 3 years of experience as a Human Resources Manager.
• HRIS system experience.
• Strong Excel and Proficiency in all MS Office applications (Outlook, PowerPoint, Word) and One Drive.
• Strong ability to exercise a high degree of discretion and confidentiality.
• Excellent attention to detail, organizational skills, multitasking, prioritization, and writing skills.
• Strong verbal communication skills for employees at all levels.

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Preferred Education and Experience

• Minimum of 5 years of human resources experience in a company with 200+ employees.
• 2 years of experience in the call center or hospitality industry.
• SHRM-CP or SHRM-SCP certification.