Microsoft 365 Threat Protection Sme – Fasttrack

We are the FastTrack Team, a diverse group of passionate technology professionals driven to help our customers derive high value from their Microsoft investment. Focused on driving E5 Security and Compliance, Copilot growth and the required security posture at scale with customers, FastTrack plays a primary worldwide role in executing this strategy at scale across our customers and partners while working side by side with multiple Microsoft engineering, data analysis, marketing, sales, support, and operational teams. We are looking for individuals who are passionate about helping customers adopt Microsoft 365 products by envisioning, designing, and executing innovative approaches to solve their business challenges, and effectively work side by side with a team of driven technology and business professionals to improve our products.

As a FastTrack Defender Product Subject Matter Expert (SME), your main goal is to help customers enable, deploy their E5 Defender licenses, provide guidance on Microsoft Security and zero trust concepts, drive key usage scenarios and adoption for Microsoft Defender Product and services such as Microsoft Defender for Endpoint (MDE), Microsoft Defender for Office 365 (MDO), Microsoft Defender for Identity (MDI) and Microsoft Defender for Cloud Apps (MDA), Zero Trust. Knowledge of Defender portal, Microsoft Copilot for Security Integrations, Defender XDR and Microsoft Sentinel will be an added advantage.

You should be seen as the trusted advisor and drive the technical decision of customers to continually use our product and technology. You will work in a team, deepening the customer security posture while helping them through their digital transformation. As a Defender SME, you will work with FTAs, other SMEs, Account Team, Partner, Support and Consulting resources to help educate your customers at a technical level, demonstrate, and prove our solutions, and drive value in all engagements. Being part of this team will allow you to maintain and develop your deep technical expertise across Microsoft and non-Microsoft (compete) Security products and services.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Job Description

Technical Enablement, Onboarding and adoption:

• You will reach out to customers proactively and independently using knowledge of customer context; expertise in Microsoft Defender workloads (MDE, MDO, MDA, MDI, SIEM and XDR); along with other technical and industry knowledge. Leading technical discussions with customers and establishing rules of engagement
• You will deliver onboarding sessions for MDE, MDO, MDA, MDI, and XDR to ensure customers understand deployment.
• You will assist customers with MDE configuration and best practices across Windows, Linux, Mac, Android, iOS, and Defender for Servers.
• You will provide guidance on MDE features like TVM, incident management, alert tuning, AIR, ASR, NGP, and device control.
• You will identify prerequisites, run sizing tool and provide configuration best practices for complex MDI deployments to customers.
• You will identify prerequisites and provide guidance to deploy Defender for cloud apps use cases in customer environment.
• You will provide guidance for migrating customers from third-party email security solutions to EOP and Microsoft Defender for Office 365.
• You will help customer troubleshoot issues and remove deployment blockers. Provide configuration guidance and best practices for the Unified Security Operations Platform and Defender XDR capabilities.
• You will provide deployment guidance on Microsoft Entra ID capabilities including Conditional Access, Multi Factor Authentication, SSPR, PIM, MTO / B2B collaboration, Global Secure Access, Identity provisioning and LCW.

• Driving Customer Success: You will engage with customers and partners to remove technical deployment blockers across Support Levels and Security workloads, and/or help transition off a compete product. Lead with automation, empowering customers to self-serve. Partner with all FastTrack delivery roles to achieve shared FastTrack program key objectives.
• Education: You will proactively identify learning gaps; monitoring & responding to internal tech community posts, attending community calls, sessions, hackathons, etc. Practicing expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture and demonstrating new and updated Microsoft Defender and XDR products and services.
• Leverage Partner Ecosystem: You will act as the liaison between the partner and team and facilitate partner resources and processes. Identifying MDE, MDO, MDI, MDA, XDR, and Microsoft Security Copilot skills and resource gaps and providing feedback to internal teams.

Qualifications

Required Qualifications

• Hands-on experience in M365 product platform (Security & Compliance), technical enablement, solution design, Product demonstration and Proof of Concept, deployment and adoption.
• Bachelor's or Master's Degree in Computer Science, Information Technology, or related field (or equivalent experience) combined with technical deployment, pre-sales or technical consulting experience.

Education/Experience:

Required Minimum Qualifications

• Bachelor's Degree in Engineering, Business, or related field AND 4+ years’ experience in Microsoft Defender and other cloud-based Security technologies, technical deployment, process management, execution, optimization, or related experience
• OR Master's Degree in Engineering, Business, or related field AND 2+ years’ experience in Microsoft Defender and other cloud-based Security technologies, technical deployment, process management, execution, optimization, or related experience
• Additional Experience: Proven ability to engage clients, understand their needs, and map them with Microsoft Security and Compliance products and services, drive technical deployment and adoption. Understand the customer segment, apply competitive analysis and market insights, that drive key business outcomes. Strong presentation, demonstration, and communication skills.

Additional or Preferred Qualifications

• Experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• Certification in relevant technologies or disciplines (e.g. Security, Identity and Purview data security).
• Experience with Sentinel, Entra ID, Intune, Purview and Microsoft Security Exposure Management.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.