Mobile Lender

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Introduction:
About us.

A unique life requires a unique bank.

Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 50 years. With 26 branches across Australia and our award-winning app, Defence Bank is where our members need us – anywhere, anytime.

The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members. We are a leader in our sector and our people led, technology enabled environment, celebrates the individual talents, personalities, interests and needs of our people.

Winner of the Best Reward & Recognition program 2024 and a finalist for Employer of Choice 2024, it is not only our employees who think our bank is truly one of the best places to work.

Description:
The opportunity.

This permanent position directly supports our purpose and ensures our members can count on us providing the right products and services to meet their home loan and mortgage needs, whilst initiating and nurturing consultative relationships, providing excellent service within a timely manner and meeting delegation and compliance obligations. This role is ‘mobile’, and whilst time will be spent with the frontline at branches, our proposition to members is to meet at their time at a place of their convenience.

This specialist position is accountable for:

• Acquiring and developing business, building consultative relationships and delivering outstanding member service to meet members’ home loan and other financial needs and timelines.
• Proactively coaching and working collaboratively with branch staff, networks and partners to leverage referral business.
• Achieving agreed performance goals, targets and SLAs. This includes but is not limited to funding targets, member satisfaction and quality of deal submission.
• Proactively managing your WIP to ensure high levels of conversion from enquiry through to settlement.
• Maintaining contact with members post settlement to assist with ongoing lending needs and maximise retention via strong service provided.
• Identifying an acceptable level of lending risk, within approved delegation and pricing parameters and in line with Defence Bank’s risk appetite.
• Be and advocate for and promote Defence Bank by building relationships within Defence Community, Defence Industry Partners, and within the broader community to grow and build awareness of our service offerings and grow our member base and product portfolios.
• Supporting the business to meet strategic initiatives and ad hoc requests as needed.

Skills and Experiences:
About you.

You’re passionate about delivering outstanding service while seeking opportunities to meet and exceed sales targets and thrive on the challenge of growing a sustainable business.

To be successful in this position, you will have:

• At least two years’ home lending experience
• At least two years’ experience in a proactive ‘hunting’ sales environment building relationships through needs based conversations.
• Vocational Qualification in financial services is desirable
• A Tier 2 qualification is preferred but not required.
• Valid Australian Motor Vehicle Drivers Licence.
• Proven experience within sales/business development/lending
• Hunter mentality and ability to self-source business
• Sound time management skills and an ability to multitask
• Self-motivation and ambition

Demonstrated experience or skills in:

• Lending, credit and regulatory acumen for appropriate decision making.
• Building effective collaborative and coaching working relationships with stakeholders at all levels and ability to negotiate and manage conflict.
• Motivated to meet and exceeding sales targets and work autonomously, remotely and flexibly to manage territory.
• Facilitating presentations to small and large groups.
• Attention to detail and effective in analysing and interpreting data and problem solving.
• Effective time management and ability to manage and prioritise work and schedule.
• Using Microsoft Office applications to create relevant documents, presentations, and spreadsheets.

We count on you. And you can count on us.

We have a great range of employee benefits including savings and discounts across our range of products and services. a Work-Life Fit initiative providing additional days of leave and supporting flexibility and access to our internal "reward and recognition" platform - vouchers, discounts, e-cards and much more!

Interested? We'd like to hear from you. Click to apply.

Defence Bank is committed to providing equal opportunities for employment and seek to have a team that reflects our diverse community. We encourage anyone interested in our role and a career at Defence Bank to apply.

All successful candidates will be required to complete employment checks prior to an offer of employment.

Whilst we value and appreciate the time and effort you made to apply for this position, only short-listed applicants with Australian Working Rights will be contacted to discuss their application.

Applications will be reviewed as they are received, and the position may close at any time once a suitable candidate is identified. We encourage interested applicants to submit their applications promptly.

Please also note that applications sent directly to our recruitment inbox will not be reviewed or responded to. Only applications submitted via our job advertisement will be considered.