Motel Manager

About the role

As the Motel Manager at Orange Motor Lodge, you will oversee the day-to-day operations of this well-established motel located in the heart of Orange, NSW. This is a full-time position responsible for ensuring exceptional customer service, efficient management of staff and resources, and the overall profitability of the business.

What you'll be doing

• Manage all aspects of motel operations, including front desk, housekeeping, maintenance, and customer relations.
• Supervise, train, and mentor staff across departments, including front desk, housekeeping, and maintenance teams.
• Ensure high standards of cleanliness, maintenance, and presentation throughout the motel.
• Oversee inventory management, ordering, and procurement of necessary supplies.
• Develop and implement marketing strategies to attract new and returning guests, leveraging knowledge of PMS RMS Cloud and Channel Manager tools.
• Manage financial operations, including budgeting, invoicing, and reporting on occupancy, revenue, and expenses.
• Respond to customer inquiries, address concerns, and resolve complaints promptly.
• Liaise with owners on strategic decisions and implement new initiatives effectively.
• Oversee front-of-house operations, including bookings, check-ins/outs, and handling guest inquiries.
• Ensure compliance with all relevant laws, regulations, and safety standards.
• Coordinate staff schedules and provide training and support as needed.
• Mentor staff and address conflicts to maintain a cohesive team environment.

What we're looking for

• Preferable atleast 2 years of experience in a similar role as a Motel Manager
• Strong leadership and people management skills with the ability to build and motivate a team
• Excellent customer service orientation and problem-solving skills
• Proficient in financial management, including budgeting and reporting
• Proficient in the use of relevant software and technology for motel operations
• Hands-on experience with hotel/motel operations and front desk management
• Strong communication and interpersonal skills
• Working knowledge of hospitality and tourism industry regulations and best practices

What we offer

At Orange Motor Lodge, we are committed to providing a supportive and rewarding work environment for our employees. We offer competitive remuneration, opportunities for career development.

About us
Orange Motor Lodge is a well-established motel located in the vibrant regional city of Orange, New South Wales. We pride ourselves on providing high-quality accommodation and exceptional customer service to both leisure and business travellers. As part of the local community, we are dedicated to supporting the growth and development of the region.

If you are passionate about the hospitality industry and driven to lead a successful motel operation, we encourage you to apply for this exciting Motel Manager role at Orange Motor Lodge.

Job Type: Full-time

Pay: $70,000.00 – $80,000.00 per year

Ability to commute/relocate:

• Orange, NSW 2800: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor Degree (Preferred)

Work Authorisation:

• Australia (Preferred)

Work Location: In person