National Store Operations Manager

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Since 2004, Highgrove Bathrooms has been synonymous with quality, supplying Australia with premium bathroom, kitchen, and laundry products. We’re a trusted partner for tradespeople, builders, developers, interior designers, and passionate DIY renovators. Join our team and play a pivotal role in shaping our brand’s national presence!

About the Role:

We are seeking a dynamic and results-oriented National Store Operations Manager to drive operational excellence across our national retail footprint. This pivotal leadership role requires a strategic thinker with a strong commercial acumen and a passion for people development. You will be instrumental in establishing, implementing, and maintaining best-in-class operational practices that ensure efficient store operations, enhance customer experience, and support our overarching business objectives.

If you are a highly motivated multi-site professional with a proven track record of developing high-performing teams and fostering strong stakeholder relationships, we encourage you to apply.

Key Responsibilities:

Operational Strategy & Development:

• Lead the strategic development, implementation, and continuous improvement of the National Store Operations Manual.
• Establish and maintain operational best practices that optimise efficiency and consistency across all national stores.
• Drive the execution of all operational store policies, procedures, maintenance protocols, and compliance standards.

Performance Management & Compliance:

• Manage and refine the national store review process, ensuring consistent performance evaluation and improvement.
• Oversee operational compliance and conduct regular audits across all stores to uphold standards and mitigate risks.
• Evaluate operational and financial records to analyse retail store performance and identify areas for growth and optimisation.

Customer Experience & Safety:

• Champion a customer-centric approach throughout the business, actively investigating and resolving customer complaints or issues promptly and efficiently.
• Collaborate with store owners to ensure the highest standards of safety and security for personnel, inventory, cash, and property.
• Implement and maintain effective administration, EPOS, and security systems in accordance with head office guidelines.
• Ensure comprehensive awareness and understanding of Health and Safety requirements, guaranteeing full compliance with all relevant legislation across every store.

Team Leadership & Development:

• Provide comprehensive training and coaching to retail employees, fostering skill development and enhancing job performance across the national team.
• Cultivate robust relationships with all stakeholders, ensuring a customer-first service delivery to retail stores.

Store Infrastructure & Projects:

• Partner with contractors to ensure shop refits and new store openings are executed in accordance with national guidelines, meeting time schedules and maintaining high standards.
• Manage ongoing maintenance and standards for all retail locations.

Compliance & General Administration:

• Adhere strictly to company Workplace Health & Safety (WH&S) standards.
• Ensure compliance with all company policies and procedures.
• Undertake other duties as requested by management to support overall operations.

Qualifications & Experience:

• Minimum of 3 years of progressive retail management experience, preferably in a multi-site or national operations role.
• Demonstrated ability to influence, develop, and foster robust relationships across all levels of an organisation.
• Highly motivated professional with outstanding leadership capabilities and proven experience in developing and coaching teams to achieve peak performance.
• Exceptional ability to engage with diverse stakeholders to deliver a customer-first service experience.
• Possess an entrepreneurial spirit with a proven ability to identify and implement value-adding business solutions.
• Strong written and verbal communication skills, capable of articulating complex information clearly and persuasively.
• Relevant tertiary qualifications are required.
• A Business Management qualification is highly desirable.
• Proven leadership experience, including managing direct reports and navigating multiple cross-functional relationships.

Ready to Make Your Mark?

If you’re a driven professional eager to be a part of a national brand, we want to hear from you! Please submit your application, including a cover letter that highlights your relevant experience and how it aligns with the responsibilities outlined above.

Due to the expected high number of applicants only successful candidates will be notified.

Applicants who reach the final stage of consideration for this position will be required to authorise a criminal history check and may be subject to a fitness for work examination. It’s important to emphasise that individuals with a criminal history or physical limitations are not automatically disqualified from applying for this position. Each application will be assessed based on its individual merits