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Ncs Operations Coordinator
Posted on Dec. 17, 2024
- Fl, United States of America
- 38466.0 - 48706.0 USD (yearly)
- Full Time
We are looking for a professional and personable individual to handle the scheduling of intraoperative neuromonitoring for surgical cases. Scheduling requests are taken via phone, email, and fax. This person will fulfill scheduling requests at the office and provide assistance to our billing department by gathering ICD10 coding and insurance coverage information for our patients. Strong communication and customer service skills are very important as this person will be speaking constantly with our hospital and surgeon clients. Attention to detail is also a must; this person will be obtaining clinical information required for patient care and entering that information in our scheduling system. Familiarity with medical terminology and/or experience in the medical field is a plus.
Responsibilities:
- Schedules daily and emergent cases, confirmation of all next day cases, which making sure regularly scheduled ‘check-in’ calls are made with special clients
- Develops and maintains relationships with our surgeon and hospital schedulers, customizing case scheduling routines to their needs and wants
- Ensures any client issues are addressed to the client's satisfaction and that those issues are documented
- Coordinates with after-hours answering service on-call schedule, regional configurations, and dispatch policy
- Day Shift (8am - 5pm ET)
- Perform other responsibilities
- Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies
- Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
- Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties
Basic Qualifications:
- High School Diploma or GED
- Two to five years of office experience demonstrating an increase in responsibility, including a minimum of 6 months of data entry experience.
- Work requires the demonstrated ability to read and write well enough to proof business correspondence for typographical errors and spelling as typically acquired through the completion of a high school diploma plus two years of college or business school or equivalent.
- Excellent verbal and written communication skills required in order to communicate effectively with sales and technical support staff, and with customers.
- Demonstrated typing and proof-reading skills.
- Demonstrated ability to coach, communicate and work effectively with others in order to clarify decisions for data entry.
Preferred Qualifications:
- Call center or other experience making and receiving 50-75 calls per day is a plus.
- Experience with high email volume is also a plus.
- Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate ab our role in improving the lives of patients by continuously developing better solutions.
- Customer Focused: We listen to our customers’ needs and respond with a sense of urgency.
- Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.
- Driven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.
Equal Employment Opportunity:
Other Duties:
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