Network Engineer

Primary Purpose of Role:

Design, implement, and support enterprise network services (LAN/WAN/WLAN/SD-WAN) with a focus on availability, performance, standardization, and secure connectivity across sites and environments.

Key Responsibilities:

• Configure and support switching, routing, wireless, and SD-WAN services.

• Manage IP addressing, DHCP/DNS dependencies, routing policies, and segmentation.

• Implement and maintain QoS standards for critical applications/voice where applicable.

• Support remote access services and connectivity troubleshooting with security partners.

• Execute change planning, risk assessment, implementation, and validation (CAB aligned).

• Maintain network documentation, diagrams, standards, and as-built configs.

Key Performance Measures:

• Change success rate (no incidents / minimal rollback)

• Network availability and performance KPI attainment

• Reduction in recurring incidents (problem elimination)

• Compliance to standards (configs, segmentation, documentation)

• Delivery timeliness for assigned projects/requests

Competencies and Behaviors:

• Highest Standards (Skilled): designs and implements to standards; strong testing/validation.

• Execution & Evolution (Skilled): delivers reliably; improves performance and maintainability.

• Drive a Positive Customer Experience (Skilled): partners well with sites/app teams; communicates clearly.

• Collaboration & Inclusion (Skilled): coordinates across Infrastructure, Security, and providers.

Qualifications:

• Bachelor’s degree preferred (or equivalent experience)

• CCNA / equivalent preferred

• Hands-on experience with enterprise switching/routing and WLAN

• ITIL change practices familiarity preferred

Experience:

• 3–6 years in network engineering

• Troubleshooting across L2/L3, Wi-Fi RF basics, and WAN pathing

• Experience with SD-WAN operations (policy, overlays, monitoring)

• Working knowledge of network security concepts (ACLs, segmentation)

• Experience with vendor/carrier circuit delivery and troubleshooting

• Documentation discipline (standards, diagrams, runbooks)

Scope Factors

• Geography: multi-site / regional to global scope

• Complexity: implements non-trivial changes; supports projects

• People: may mentor junior staff; leads small workstreams

• Budget: influences circuit/hardware needs; no direct P&L

• On-call: rotation for escalations and after-hours changes