Network Support / Data Center Engineer – L1/L2

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Network Support / Data Center Engineer – L1/L2

Location: Dublin, Ireland
Contract Type: B2B Contract
Contract Duration: 12 Months
Engagement Type: Dispatch / Ad-Hoc Support
Work Model: Onsite – Customer Site
Experience: 3+ Years

Job Summary

We are looking for an experienced Network Support / Data Center Engineer to provide dispatch-based onsite technical support across customer locations in Dublin. The engineer will be responsible for resolving network and data center infrastructure issues, performing hands-on troubleshooting, and supporting remote engineering teams with onsite activities.

Key Responsibilities

• Provide onsite dispatch support for network and data center incidents.
• Troubleshoot LAN/WAN, connectivity, VLAN, DNS and DHCP issues.
• Perform hands-on troubleshooting of routers, switches, firewalls and access points.
• Perform rack & stack, cabling, patching and cable tracing activities.
• Conduct physical checks of network and data center equipment.
• Replace faulty network/hardware components as required.
• Perform port activation, connectivity testing and equipment health checks.
• Support remote-hands activities for centralized network and infrastructure teams.
• Assist with installation, relocation and decommissioning of equipment.
• Follow customer procedures for incident resolution and escalation.
• Update tickets with detailed troubleshooting steps and resolution information.
• Coordinate with vendors and remote technical teams when required.
• Maintain professional customer communication during onsite visits.

Required Skills

• 3+ years of experience in Network Support, Network Engineering or Data Center Operations.
• Strong knowledge of TCP/IP, LAN/WAN, VLAN, DNS and DHCP.
• Hands-on experience with routers and switches, preferably Cisco.
• Strong network troubleshooting skills.
• Experience with data center / infrastructure support.
• Hands-on experience with rack & stack and structured cabling.
• Knowledge of fiber and copper connectivity.
• Experience with hardware replacement and physical infrastructure troubleshooting.
• Familiarity with ticketing/ITSM tools.
• Good understanding of incident and escalation processes.

Must-Have

• Network troubleshooting experience
• Onsite / field support experience
• Router & switch support
• Data center / hands-and-eyes support
• Rack & stack and cabling
• 3+ years relevant experience
• Ability to attend customer sites in Dublin on a dispatch basis

Good to Have

• Cisco / CCNA certification
• Firewall troubleshooting
• ITIL knowledge
• Enterprise data center experience
• Vendor coordination experience

Pay: €20.00-€25.00 per hour

Work Location: In person