Night Audit/Front Desk Clerk

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Job Overview
Overview
We are seeking a dedicated, flexible, and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating a positive first impression and maintaining the high standards of our establishment. The Front Desk Agent will handle various administrative tasks, assist guests with inquiries, and support hotel operations.

Responsibilities

• Greet and welcome guests upon arrival with a friendly demeanor.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries, requests, and complaints in a timely manner.
• Process reservations and maintain accurate records of guest information.
• Conduct night audits as required to ensure financial accuracy.
• Utilize phone systems to manage incoming calls and relay messages effectively.
• Provide information about hotel services, local attractions, and amenities.
• Collaborate with housekeeping and maintenance departments to ensure guest satisfaction.
• Maintain a clean and organized front desk area.

Requirements

• Previous experience in a front desk or customer service role is preferred.
• Familiarity with night audit procedures is advantageous but not mandatory; training will be provided.
• Knowledge of hotel management or hospitality management principles is an advantage.
• Strong phone etiquette skills with the ability to handle multiple calls professionally.
• Excellent interpersonal skills with a focus on guest services.
• Maintain accurate records of guest accounts and transactions
• Perform night audit tasks, including balancing daily financial transactions and preparing reports for management
• Proficient in using computer systems and hotel management software.
• Attention to detail and strong organizational skills are essential.
• Flexibility for last minute schedule changes and coverages.

Join us in delivering outstanding hospitality experiences!

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Every weekend
• Night shift
• Overnight shift

Pay: $18.00 - $22.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person