Night Auditor

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Job Purpose:

The Night Auditor will work diligently to ensure the quality, cleanliness and service of the property are consistently maintained. He/She must be committed to the achievement of professional work standards and demonstrate a positive approach to empowered decision making in relation to guest care and contribution to room revenue.

Key Accountabilities/Deliverable:

- Perform check-ins and checkouts, paying special attention to accuracy and detail

- Ensure each guest has received exceptional service

- Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriately

- Positively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-up

- Provide guests with necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives

- Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines

- Complete assigned tasks and paperwork as delegated by management team. This may include some accounting, basic date analysis and processing

- Balance end of day transactions in PMS with POS

- Prepare daily reports for onsite managers and head office

- Maintain cleanliness of workplace

- Ensure full completion of all duties, providing a smooth transition between shifts through effective team work

Qualifications:

- 1-2 years of experience in a customer service oriented role

- Previous hospitality experience asset

- Proficiency with Microsoft Office programs such as Work and Excel

- Familiar with general office equipment such as photocopies, scanners etc

Mission Critical Competencies

- Ability to troubleshoot, strong problem solving skills

- Ability to work independently or under minimal supervision

- Ability to demonstrate being a team player

- Excellent customer service and interpersonal skills

- A fun, positive attitude with a sense of humour

Desired Education

- A High School Diploma or GED require

Working Conditions:

- Must be able to work overnight shifts

- Fun work environment, committed to realizing all of our Obsessions

Job Types: Full-time, Permanent

Pay: $16.00-$17.00 per hour

Expected hours: 16 per week

Benefits:

• Dental care
• Extended health care
• Vision care

Experience:

• customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2026-02-02