Night Auditor

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Job Overview
We are seeking a dedicated and personable Night Auditor to join our team in the hospitality industry. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle various guest inquiries efficiently.

Duties
- Greet guests upon arrival with a warm and friendly attitude.
- Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
- Handle phone calls with professionalism, providing information and assistance as needed.
- Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
- Process reservations and manage room assignments using hotel management software.
- Address guest inquiries and resolve any issues or complaints promptly and courteously.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.

Experience
- Previous experience in a front desk or customer service role is preferred.
- Strong phone etiquette and proficiency in using phone systems are essential.
- Familiarity with hotel operations and guest services is highly desirable.
- Multilingual or bilingual skills are a plus, enhancing communication with diverse guests.
- A passion for hospitality and commitment to providing outstanding service is required.

Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while growing your career in the hospitality industry!

Job Type: Full-time

Pay: $21.00-$22.00 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking

Work Location: In person