Night Manager & Front Office Team Member

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From 11pm to 7am, Hotel Hacienda runs on you.

We’re building the overnight team for Hotel Hacienda, and we’re hiring two roles that between them cover every night of the week, 11pm–7am. Whoever is on shift is the senior person on site: running the night audit, looking after every late arrival and early departure, and keeping 64 rooms of guests safe and settled until the morning team walks in.

• Night Manager (Full-Time, Permanent): five overnight shifts a week. The lead overnight role, reporting directly to the Hotel Manager.
• Front Office Team Member (Part-Time): two overnight shifts a week, 16 guaranteed hours, covering the Night Manager’s nights off.

Apply once and tell us in your application which role you’re interested in, or both.

ABOUT THE MOVE

Hotel Hacienda is a 64-room hotel on Cleveland Street, a short walk from Redfern Station and Prince Alfred Park. From 29 October 2026 it joins SRG Hospitality, one of Sydney’s leading hospitality groups, with fifteen venues heading to twenty, including Aqua Dining, Ripples, Riva Rose Bay and Akti. Hacienda is the group’s first hotel, and you’ll be part of the founding team that sets the standard for how SRG does hotels.

WHAT YOU’LL OWN OVERNIGHT

• Night audit in OPERA Cloud: closing the business day accurately, reconciling payments and producing the morning reports
• Late check-ins, early departures and every guest request through the night
• Reservations and OTA bookings (Booking.com and others), including no-shows, amendments and overbookings
• The safety and security of guests and the building overnight: incident response, emergency procedures and clear escalation
• A thorough handover to the Hotel Manager and morning team, so nothing gets lost overnight
• SRG’s standard of hospitality (warm, personal, one step ahead of the guest), at 3am as much as 3pm

WHAT YOU BRING

• Hotel front office experience including night audit
• OPERA Cloud or OPERA PMS experience (strongly preferred)
• Confidence working with OTAs and channel bookings
• Accuracy with payments, cash handling and reconciliations
• Sound judgement and composure when you’re the one in charge on site
• Current First Aid certificate (desirable)
• Full working rights in Australia

For the Night Manager role: experience as a Night Manager, Night Auditor or Duty Manager, and availability for five overnight shifts a week, which may include weekends and public holidays.

For the Front Office role: availability for two overnight shifts a week.

WHAT’S IN IT FOR YOU

• Staff dining discounts across SRG Hospitality’s restaurants
• A consistent overnight roster, set shifts, 11pm–7am
• A career path inside a growing group, with the chance to grow with SRG as its hotel operation builds

Night Manager: [PAY — TBC] plus superannuation. Full-time, permanent, reporting directly to the Hotel Manager.

Front Office Team Member: 16 guaranteed hours a week, paid under the Hospitality Industry (General) Award 2020, plus applicable night and weekend penalties and superannuation.

If you know what a well-run night looks like and want to be the person who delivers it, apply now via Seek.