Night Operations Manager

The Hotel:

Aspect Hotel Dublin Park West is situated within the award-winning Park West Business Campus, near the city and all the major road networks. Access to and from the hotel is effortless and well located within just four miles West of Dublin City Centre. Access to the city is made easy by the local commuter train which takes just 8 minutes and there is also a regular bus service from outside the hotel. It’s the ideal spot for people travelling for business or leisure, offering 141 guest bedrooms and serviced apartments as well as excellent conference facilities. We offer warm and friendly service to all our guests and strive to create a work environment of trust, professionalism, collaboration and camaraderie.

The Role

The Night Operations Manager’s role is a key position within the management team and involves dealing with guest enquiries, ensuring guest comfort, safety and security at all times. An important part of the role is ensuring that the night audit is processed properly during every night shift as this is key to the successful running of the hotel.

Ability to communicate fluently in English and a friendly manner are important skills for this role.

This is a full-time permanent role. Aspect Hotel Park West is a 24/7 operation, so this role will involve shifts, evenings & weekend work. However, as a company we are keenly aware of the need to balance work with life outside of work, so we are open to finding working time solutions that will suit all – feel free to talk about your needs in your application.

About The Role

What’s involved in the role:

• Responsibility for the overall running of the night operation of the hotel.
• Carrying out reception duties such as welcoming guests to the property, providing effective check-in and check-out and operating the switchboard.
• Ensuring night audits are complete
• Being highly vigilant about the security of the building at night
• Dealing with any guest complaints, queries and suggestions quickly and efficiently
• Safely and professionally handling guest luggage
• Preparing room service and delivering to guest room
• Upholding company policies including Customer Care, Health & Safety, Fire Safety, Cash Handling etc
• Effectively communicating with colleagues to ensure team harmony and smooth management of the business

A person who may be suited to this role will have:

• Previous hotel experience in a front of house role
• Previous experience in a night working role
• Enthusiasm and friendliness in abundance
• A desire to progress a career in hospitality
• The ability to be calm under pressure
• Excellent task and time management skills

Why work with us?

We are a small team that promote working together as a team. We believe in promoting from within. We encourage learning and development and offer a wide range of courses through our online learning platform Eureka. We are also very flexible if people want further education. We are not a wedding/function hotel so late hours are not the norm. We want you to be happy and enjoy coming to work with us by providing every individual with the support and training required and can offer those service as part of PREM Group.

Required Criteria

• Previous hotel experience in a front of house role
• Previous experience in a night working role

Skills Needed

About The Company

Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company’s success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.

Company Culture

PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.

Company Benefits

PREM Group offers a range of benefits designed to attract, retain, and support its employees. Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry. Health and well-being are prioritized, with wellness programs and access to mental health resources available. The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements. A strong emphasis is placed on work-life balance, with flexible working arrangements where possible. PREM Group’s supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company’s continued success.

Just some of the benefits of working with us:

• Great Place to Work Accredited

• Awarded 'Best Employer' at the Failte Ireland Employer Excellence Awards 2023 & 2024

• Awarded ‘Best Workplace in Ireland 2024’

• Awarded ‘Best Workplace for Women in Ireland 2024’

• Awarded 'Best Workplace for Health & Wellbeing 2024'

• Awarded ‘Outstanding Employer’ by Failte Ireland

• Shared accommodation available if required

• Excellent working environment

• Learning & development opportunities

• Career progression opportunities

• Competitive salary

• Staff uniform

• Employee discount rates as well as friends and family rates

• Breakfast, lunch and dinner options provided

• Newly refurbished staff canteen

• Annual housekeeping awards including overall employee of the year and quarter year

• Summer and Christmas party

• Flexible working hours

• Excellent hotel staff rates across Ireland, UK & Continental Europe

• Employee assistance programme

• Discounted health Insurance

• Free car parking

Health insurance, Flexible schedule, Employee discounts, Competitive salary, Long service recognition, Culture of recognition, On the job learning, Progression opportunities, Long service awards, Staff celebration events

Salary

Not disclosed