Night Porter

Bright Smiles Required.

Full Time Night Porter is required for a great opportunity to work in a large-scale, busy Front Office operation, in an Internationally Branded Hotel…

Please note this role is based on night shifts from 11pm until 7:30am.

Our Hotel.

CROWNE PLAZA Dublin Blanchardstown | 12 Meeting Rooms | Spacious Event Rooms |Sanctuary Bar | Inca Coffee Lounge | Forchetta Restaurant | 187 Bedrooms.

The Person.

We are looking to recruit an enthusiastic, friendly, organised individual to work in our Front Office facilities. You must be passionate about people, about maintaining and driving standards, and about providing superb guest service.

Perks of Joining Crowne Plaza Dublin | Blanchardstown.

• Our fantastic staff restaurant, to ensure you are well looked after.
• Free & Secure Car parking onsite.
• Continuous Training and Development so you can progress your career with Tifco.
• IHG Rewards team membership – travel the world with over 5000 partner hotels worldwide.
• Friendly and professional work environment.
• Flexibility to ensure a positive work/life balance.
• Award winning employee recognition schemes.

The successful candidate will have.

• Night Porter ResponsibilitiesTo prepare and serve in line with agreed procedures all Food & Beverage in the hotel during the night shift.

To attend HACCP training as required and to follow best practice when preparing food and drink.
To assist guests with the movement of luggage to and from the bedroom.
To set and maintain conference rooms if required to do so.
To distribute newspapers to guest bedrooms in line with the agreed procedure. Newspapers will also be delivered to the restaurant and floors.
To assist customers who need assistance with any information that they require.
To deep clean on a nightly basis the lobby floor, any glass around the lobby area, the lifts, the toilets, the bar and restaurant area. This will involve use of the buffing machine.
To patrol the guest bedroom floors collecting all the room service breakfast cards.
To prepare and serve the early guest room service cards in accordance with the agreed standards. These trays must be delivered in a timely manner.
To maintain and check the toilets, both banqueting and public, on an hourly basis. To clean the toilets if they become soiled or blocked.
To maintain the Lobby and Public Areas are maintained to standard at all times these areas are of paramount importance and must never fall below the agreed standards.
To delivery wake up calls on time to guests
To adhere to security, cash and key control procedures at all times
To adhere to the Responsible of Alcohol Policy
To assist housekeeping as required. This will involve moving roll away beds, cots as required.
To follow all procedures when escorting guests to and from the outlets. This will involve explaining the outlets to customers and the facilities in the bedrooms.
To maintain the porters storeroom in a clean and professional working order.
To ensure that a lobby presence is maintained at all times.
To assist guests with any requests that they may have. This involves going that “Extra Mile” to ensure guest satisfaction.
To polish guests shoes if required.
To report any suspicious behavior to security.
To assist the F&B team in keeping lobby tables, counters and furniture team.
To provide support in other areas of the hotel if required to do so.
To ensure that all postings from the nights shift are charged correctly onto guests bills.
To assist guests in making restaurant/flight/taxi reservations and provide the guest with a reservation card.
To clean bedrooms if required to do so by the manager on duty during the night time shift.
To empty ashtrays and bins on a periodic basis throughout the day.

Benefits:

• Competitive salary – including many great benefits including…
• Bike to work scheme
• Employee discount
• Food allowance
• Free & Secure Car Parking onsite
• Full uniform provided.
• A fantastic staff area, where you can enjoy free Meals and Refreshments each day made by our very own chefs!
• Continuous Training and Development so you can progress you career with IHG.
• IHG Employee Discounts – travel the world with over 5000 partner hotels worldwide.
• Award winning Employee Assistance Programme with Spectrum Health.
• After 3 months service, avail of our Complimentary Room and Employee Rate benefit within Tifco Hotel Group.
• Earn €500 Refer a Friend scheme.
• Regular hotel and team events and year-end company celebrations

Job Types: Full-time, Permanent

Pay: €12.94-€13.33 per hour

Additional pay:

• Tips

Benefits:

• Bike to work scheme
• Company events
• Employee discount
• Food allowance
• On-site parking
• Store discount

Schedule:

• 8 hour shift

Experience:

• Hospitality: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Reference ID: Night Porter