Night Porter

The Stones is an independent property located between Amesbury and Salisbury. The hotel has been under new ownership since the beginning of 2023 and significant development to the hotel has been underway with more investment planned in the not too far near future.

We are recruiting for an enthusiastic and efficient Night Porter to join our front of house team.

In this position, you will ensure the safety and security of all residents, staff and the premises. You will also be responsible for maintaining the cleanliness of the public areas of the Hotel, as well as servicing function rooms.

Benefits Include:

• Regular Staff Events
• Career progression within the group
• Access to the onsite gym

The role of night porter means you will deliver the highest quality service set by the hotel and to go above and beyond guest expectations, whilst ensuring the hotel is safe and secure throughout the night. Your job will also include preparing the hotel for business for the following day.

What we expect:

• To be welcoming and approachable to all guests visiting the hotel.
• To run the hotel in the absence of senior management
• To manage guest reservations correctly using the hotel booking system. Ensure updates on bookings are managed in a timely manner to ensure a service and occupancy is not compromised.
• To be competent at operating standard office equipment as well as computers and all I.T and communication systems.
• To strictly follow the hotel Standard policy and Laws in terms of Data Protection and Personal Identifiable Information.
• Know and conduct Standard Operating Procedures for the night shift and to be conversant with all areas of Front Office Procedures.
• To support the business by preparing conference rooms, the restaurants and bedrooms as required for the following day.
• To manage the daily running of the department by providing support such as voiding transactions, amending transactions and managing customer complaints.
• To be presentable in appearance in line with company presentation, cleanliness and uniform standards.
• To use and store all cleaning materials and chemicals as per Health and Safety guidelines procedures.
• To place particular emphasis and compliance on all working practices and training relating to fire safety.
• Report anything you see that requires attention in the way of maintenance issues to maintenance and to ensure this is communicated effectively to relevant departments (e.g., Front Office team, maintenance and the Executive Housekeeper).

In return you will receive a competitive salary, great working environment and the opportunity to improve both your leadership and managerial skills.

Please note only people eligible to work in the UK will be considered

Job Types: Part-time, Zero hours contract

Pay: £11.44-£12.40 per hour

Benefits:

• Employee discount
• On-site parking
• Relocation assistance

Schedule:

• Holidays
• Night shift
• Weekend availability

Work Location: In person