Night Porter - The Ross Hotel

Overview:

The Night Porter at The Ross Hotel plays a key role in maintaining the safety, security, and smooth operation of the hotel during the overnight shift. You will be responsible for providing excellent guest service, handling guest requests, assisting with night security, and supporting the overall hotel operations as needed.

About The Role

Key Responsibilities:

• Greet and check-in guests arriving during the night, ensuring a smooth and efficient process.
• Provide guest services, including delivering room keys, answering queries, and handling requests such as wake-up calls, special accommodations, or late check-out requests.
• Assist in the night audit process by ensuring accurate documentation of hotel transactions and daily activities.
• Handle guest complaints or issues during the night shift, ensuring any concerns are addressed promptly and professionally.
• Ensure the security of the hotel by monitoring key areas, checking security systems, and performing regular patrols of the premises to ensure the safety of guests, staff, and property.
• Perform basic administrative duties such as filing reports, processing late check-ins/outs, and assisting with paperwork as required.
• Assist in maintaining cleanliness and order in the public areas, including the lobby, restrooms, and other common areas.
• Manage and secure lost and found items, logging and storing them properly until they are claimed.
• Support the night manager and other departments with any operational needs or emergency situations.
• Maintain knowledge of all hotel services and facilities to be able to assist guests effectively.
• Ensure the smooth handover of information between the night shift and morning shift teams.
• Perform additional tasks as assigned by the Hotel Manager or Front Office Manager.

Working Hours:

Typically, from 11:00 PM to 7:00 AM, with flexibility depending on operational needs.Working Conditions:This position involves overnight shifts, including weekends and public holidays. It may include extended periods of standing, walking, and some light lifting.

Required Criteria

Skills Needed

About The Company

The Ross is steeped in history and an integral part of Killarney. The hotel has been part of the Treacy family since 1938, when Marie Treacy purchased the hotel from her Aunt Julia O’ Donoghue (née Scott) for whom she worked for a number of years at this landmark Killarney hotel.

Marie ran the hotel tirelessly and successfully for over four decades until her son Padraig joined the family business in the late 1970’s.

Padraig and his wife Janet took over the management of The Ross in 1983, and the hotel was fully refurbished into its chic, quirky boutique style status in 2006. In 2009 Padraig and Janet’s daughter Ciara joined the family business and proudly runs the ship today.

Subsequently Padraig and Janet Treacy built a sister property, now known as The Killarney Park just across the road at East Avenue, which opened its doors in 1992.

Company Culture

The Ross is energetic, collaborative and supportive. We value individuality and encourage our team to bring their authentic selves to work. We believe that confidence, creativity and kindness are just as important as skill and experience.

Teamwork is at the core of what we do. We support one another during busy services, celebrate successes together, and foster an environment built on mutual respect. Our modern, stylish surroundings are matched by a forward-thinking approach to hospitality — one where fresh ideas are welcomed and initiative is recognised.

Team Wellbeing & Development

We know that outstanding guest experiences start with a happy team. That’s why we prioritise:

• A positive and respectful working environment

• Strong leadership and open communication

• Opportunities for learning, development and progression

• Recognition of hard work and achievement

• Encouraging a healthy work-life balance

We are committed to helping our team grow — whether that means developing new skills, stepping into leadership roles, or building a long-term career in hospitality.

Company Benefits

Perks of Being Part of Our Team:

Learning & development programmes to grow your skills and career

Team parking

Complimentary meals while on duty

50% off spa treatments and 20% off spa products

Special off-peak accommodation rates for friends and family

50% off meals in the restaurant or bar

10% off orders in Luna Coffee & Wine

Team Charity Day participation

Bike to Work scheme

Monthly team social events and a full yearly social calendar

Monthly reward and recognition scheme

€500 Team Referral Scheme

At The Ross, your career journey matters.

Employee development programs, Employee discounts, Free parking, Cycle to work, Free work laptop, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Annual Rise, Employee of the Month, Employee Recognition Scheme, Annual performance review, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Staff celebration events, Company employee App

Salary

Not disclosed