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Mandarin Oriental Hotel Group

Night Room Attendant

Posted on Dec. 4, 2024

London, United Kingdom
0 - 0 USD (yearly)

Full Time

Night Room Attendant, Housekeeping

39 hours, 5 days per week

We’re looking for a Night Room Attendant to join our iconic Housekeeping team.

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

As a Night Room Attendant Mandarin Oriental Hyde Park, London, you will be responsible for:

To consistently achieve the required standards of cleanliness, product presentation and customer care in all guest rooms and public areas in order to create a warm, friendly and comfortable environment for our guests
To ensure that the appropriate level of security for all guest belongings is achieved, aiding in creating a feeling of comfort and confidence for guests
Ensures the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and demonstrate a professional image for our guests
To ensure that all guest rooms are cleaned, stocked and maintained to the standard required
To report any malfunctioning equipment and maintenance problems by recording all faults in work orders and passing them on to the Floor Manager.

As a Room Attendant, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will overnight (including weekends and bank holidays), so flexibility is required.

To be a successful Room Attendant candidate, you will ideally have previous experience in a similar role, ideally in a luxury environment, excellent attention to detail, ability to work under pressure and most importantly, genuine interest in providing outstanding service to our guests.

In return, you will receive an array of iconic benefits, such as:

Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.

Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
3 complimentary nights per year, increasing to 5 with length of service
Discounted stays at our beautiful properties across the Group
Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
50% F&B & Spa discount

Complimentary Westfield Healthcare cash plan, children added at no extra cost
Colleague Experience Stay in-house with breakfast included upon completed probation
Friends & Family hotel rate and Spa discount
1 paid Charity Day per year to dedicate to a charity of your choice
Season ticket loan & cycle to work scheme

£750 recruitment referral bonus
Free meals on duty & uniform dry-cleaning services
Increased holiday entitlement with Length of Service, up to 33 days off
Subsidized podiatry sessions with our incredible Bastien pedicurists
Free Life Insurance benefits whilst in service

Company pension plan
Access to Hospitality Action’s Employee Assistance Programme
Employee Recognition Programmes
Social, wellbeing, charity, and sporting events throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON.

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK.

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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