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Lucky Joint Construction Pte Ltd.

Noc Operator

Posted on April 10, 2025

Tuas, Singapore
0 - 0 USD (yearly)

Full Time

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MCF-2025-0525607

17 TUAS AVENUE 3 639414

Permanent, Full Time

Junior Executive

2 years exp

Customer Service, Information Technology

$2,500

to$3,000

Monthly

0 applicationPosted 10 Apr 2025

Closing on 10 May 2025

Roles & Responsibilities

Highlight

4-Day work week; 12-hour shift (8am - 8pm)
On-Job Training Provided

Job Description

Handles first level (Tier 1) call catching and dispatching services to address immediate support needs.
Perform Level 1 troubleshooting in accordance to established procedures.
Escalate and collaborate with Level 2 and 3 support teams to endure resolutions for trouble tickets.
Create and maintain ownership of trouble ticket(s) from start till closure.
Ensure updates into ticketing system are accurate and complete with appropriate details.
Adhere to operational processes as per ITIL framework practices.
Run regular reports on service desk performance, logs, etc.

Job Requirements

Minimally possess Diploma in any field of study
Able to work rotating shifts to support 24/7 operations, if necessary
Proficient in at least 2-3 of the following languages: English, Cantonese, Malay, Indonesian
Excellent communication and customer service skills
ITIL v4 Foundation certification will be an added advantage
Knowledge in domains relating to telecommunication, fibre networks or civil engineer will be an added advantage
Experience in using IT Service Management software will be an added advantage

We value all applicants and thank you for your interest. However, please be advised that only shortlisted candidates will be contacted.

About the CompanyLUCKY JOINT CONSTRUCTION PTE. LTD. As one of Singapore's largest contractors for Telecommunications Networks Management and Construction, Lucky Joint is focused on providing value added services and meeting the evolving needs of our customers. With more than 38 years of exemplary experience and success, we have gain global client recognition for our one-stop diversified services and years of practical experience in the telecommunications networks industry. By providing customer a full suite of Telecommunication solution & service lines, allowing us to enjoy competitive advantage and foster great client relationship as a preferred vendor and supplier. Vision To be a Regional Leader in Telecom Network Solutions and Management. Mission To deliver reliable and effective turnkey solutions through technical leadership and innovative processes.

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