Office Administrator - Collision/Autobody

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Company Overview

CSN L-JAY AUTOBODY is a leading collision repair facility located in Leduc County, boasting over 43 years of experience in the automotive industry. Our state-of-the-art 17,000 square foot facility is equipped with modern technology and a large customer base, ensuring high-quality service and strong relationships with insurance providers.

Summary

CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair Centres across Canada.

CSN LJAY Auto Body is the #1 auto body shop in LEDUC COUNTY & AREAS . We have been providing the residents with quality vehicle repairs for years. No damage is too major or too minor for the CSN LJAY TEAM Whether you scratched your car backing out of the garage or got into a serious accident, we promise to return your vehicle to its pre-collision state and beyond. You can trust us to get the job every time.

ResponsibilitiesThe client service representative ensures that the customer who comes through the door knows that we as a team at CSN will handle all repairs, questions, or issues they may need resolved in a friendly and professional manner. The CSR’s goal is to ascertain the customer’s needs and determine how best to meet them and provide them with viable options and cost-effective solutions. The role ensures that they keep the customer and insurance company up to date on the process of each repair and help to maintain the flow of all repairs entering and exiting the shop. Providing quality customer service makes for a great experience at our shop as well as ensures repeat customers.

Primary Objectives of the Role

• Process customers in person, on the phone and electronically in a professional manner.
• Keep customers updated throughout the process, work with team members to get status updates to communicate to the customer.
• Answer all inquiries and explain all insurance related processes and needs to customers.
• Outline the customer touchpoints and follow through.
• Ensures primary method for communication is acquired, and followed (phone, email, text)
• Monitor Estimating systems for requests and Monitor for assignments, make notes when assignments received and follow up with customers within 24hrs to book appraisal appointment, confirm drivability, towing etc.
• Import assignments into estimating system, include 3rd party appraisals.
• Schedule and book insurance or private repair appointments by the hours of the job being repaired.
• Explain to customers rental eligibility and book them as required.
• Verify Deductibles and communicate to customer.
• Prepare all necessary paperwork for claims (drop packages and pickup packages).
• Receive payments from customers, insurance companies and third-party payors.
• Create files/invoices for repairs, towing bills, rental bills.
• Update insurance company on repair date, repairs, deductible.
• ARMS Updates
• Check on supplements and inform customers.
• Assist with coordinating Sublet bookings.
• Pre-close/close jobs
• Direct all outside companies to the proper area for delivering parts.
• Office administration.
• Other duties as required. Office organization, cleaning.
• Post Invoices, scan to management system, Cost management.
• Management system organization and updating Dates and Notes, track calls per claim.
• CSI- Managing reviews and facilitating with customers to attain google reviews post repair
• Other duties as required

Job Type: Full-time

Pay: $19.82-$28.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• RRSP match

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• work: 1 year (preferred)

Language:

• English (preferred)

Work Location: In person