Office Administrator / Customer Coordinator

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ASA, an established access control, security and automation business with over 25 years’ experience working across domestic and commercial projects nationwide and now in conjunction with the newly formed ASA Solar.

We are now looking for an Office Administrator / Customer Coordinator to support ASA Security and ASA Solar to play a key role in supporting our customers, office administration and installation process.

This is an excellent opportunity for an organised, professional and customer-focused person who wants to be part of a growing company.

The Role

The successful candidate will be the first point of contact for our customers and will play an important role in ensuring enquiries, scheduling, invoicing and general administration are handled professionally.

You will work closely with the team to support the customer journey from initial enquiry through to survey, installation, invoicing and completion.

Key Responsibilities

• Answer incoming calls and emails from new and existing customers.
• Act as a professional and helpful first point of contact for ASA.
• Manage customer enquiries and ensure information is recorded clearly and accurately.
• Support the scheduling of surveys, installations and follow-up appointments.
• Communicate clearly with customers before, during and after installation.
• Support with survey administration and organising SEAI grant-related documentation.
• Prepare and issue invoices through Xero.
• Assist with tracking deposits, balances and customer payment information.
• Maintain accurate customer, job and installation records.
• Coordinate with internal staff, installers, electricians and management to keep jobs moving smoothly.
• Use Google Workspace for email, calendars, documents and general office organisation.
• Help develop office processes as ASA Solar grows.
• Ensure customers are kept informed and receive a high-quality experience throughout the process.

Requirements

• Previous experience in office administration, customer service, scheduling or accounts administration.
• Fluent in English, written and verbal.
• Strong communication skills, both over the phone and by email.
• Highly organised with strong attention to detail.
• Comfortable dealing directly with customers in a professional and friendly manner.
• Experience using Xero or similar accounting software is preferred.
• Confident using Google Workspace, Microsoft Office or similar systems.
• Ability to manage multiple tasks and follow up on outstanding items.
• A proactive approach to improving systems and keeping work organised.
• Experience in construction, trades, renewables, solar or service-based businesses would be an advantage, but is not essential.

What We’re Looking For

We are looking for someone who is organised, reliable and confident dealing with customers.

This role would suit someone who enjoys keeping things moving, taking ownership of admin tasks, and making sure customers know exactly what is happening at each stage of the process.

The ideal candidate will be professional, friendly, detail-focused and comfortable working in a busy office environment where no two days are exactly the same.

What We Offer

• Salary of €37,000 – €41,000 depending on experience and fit for the role.
• Full-time, permanent position.
• Office-based role in Cork City.
• 21 days annual leave.
• Parking.Backing of an established Irish business with experience across domestic and commercial sectors.
• Varied roles across customer service, scheduling, invoicing and office coordination.
• Opportunity to help build and improve the office processes of a growing company.

If you are organised, customer-focused and interested in being part of a growing company, we would like to hear from you.

Pay: €37,000.00-€41,000.00 per year

Benefits:

• On-site parking
• Sick pay

Work Location: In person