Office Administrator (Sales & Dispatch)

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Overview:
We are seeking an organised and customer-focused Office Administrator to support the day-to-day operations of our professional beauty and spa brands. The successful candidate will be responsible for customer service, sales support, order processing, stock coordination, and dispatch administration, ensuring a smooth experience for our beauty salon, spa and trade customers.

Key Responsibilities:

• Excellent communication skills
• Answer incoming telephone calls, emails, and customer enquiries in a professional and friendly manner.
• Process wholesale orders accurately and efficiently.
• Provide product information and assist customers with purchasing decisions.
• Maintain customer records and update account information as required.
• Prepare invoices, delivery notes, and other administrative documentation.
• Pack and prepare customer orders for dispatch.
• Coordinate collections and deliveries with courier companies.
• Monitor order status and communicate shipping updates to customers.
• Assist with stock control, inventory checks, and reporting discrepancies.
• Support the sales team with customer follow-ups and account administration.
• Maintain an organised office environment and filing system.
• Handle general administrative duties and office correspondence.

Skills and Experience:

• Experience within the beauty, cosmetics or spa/wellness sector is desirable
• Excellent telephone manner and communication skills.
• Strong organisational skills with attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Competent in Microsoft Office (Word, Excel, Outlook) and order management systems.
• Ability to work independently and as part of a team.

Personal Attributes:

• Professional and customer-focused approach.
• Positive attitude and strong work ethic.
• Reliable, flexible, and proactive.

Typical Duties Include:
Customer service Order processing Sales support Packing and dispatching orders Courier coordination Stock administration General office administration

This role combines administration, customer service, sales support, and logistics coordination within a professional beauty wholesale environment.

Pay: €34,000.00-€38,000.00 per year

Benefits:

• Company pension
• Employee assistance program
• Employee discount
• On-site parking
• Sick pay
• Store discount

Application question(s):

• What beauty/spa industry experience do you have?

Work Location: In person